Mortgage Servicing - Servicing System Support
At FICS, we are excited to see our customer base continue to expand, and we're on the lookout for a passionate individual to join our mortgage loan servicing software system support team. We're seeking a self-motivated team member with a minimum of two years of hands-on experience in servicing residential loans within the mortgage industry. A strong understanding of mortgage loan servicing is highly desirable, including knowledge in escrow administration, ARM analysis, payment processing, investor reporting to Fannie Mae, Freddie Mac, and/or Ginnie Mae, as well as IRS reporting.
As a System Support team member at FICS, you will be the first point of contact for providing exceptional mortgage loan servicing software system support and consulting to simplify the mortgage process for our clients. Each interaction you have will directly influence the efficiency of our customers’ operations and their overall success. In a dynamic and fast-paced environment, you will engage with customers through phone calls and emails, provide training on FICS software, conduct product webinars, and play a pivotal role in the collaborative testing process for FICS software quality assurance.
What you bring:
- We are looking for candidates with 2-5 years of experience in the residential mortgage loan servicing sector.
- Hands-on experience with reporting to investors, such as Fannie Mae, Freddie Mac, and/or Ginnie Mae is highly desirable.
- A strong grasp of mortgage loan servicing is essential. Familiarity with escrow administration, ARM analysis, payment processing, investor reporting, and/or IRS reporting would be advantageous.
- Outstanding verbal and written communication skills are essential.
- We also value excellent interpersonal and presentation skills, as well as a genuine eagerness to learn.
- Willingness to travel across the U.S., when needed.
At FICS, our customers are our top priority, and we've proudly established a reputation for delivering substantial competitive advantages to our nationwide clientele for over 40 years and still going strong.
Curious about what it's like to be part of the FICS family? Discover more at: www.FICS.com/about-us/life-at-fics. Check out some of the amazing benefits and perks we offer at www.FICS.com/about-us/employment.
Don’t miss out—apply today to become a member of the FICS Mortgage Servicer System Support team!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Minted is hiring remote Seasonal Customer Service Representatives to provide exceptional, empathetic multichannel support during the 2025 holiday season.
VillageMD is hiring a detail-oriented Patient Service Representative for behavioral health to manage scheduling, patient intake, and front-desk operations in a hybrid New Providence, NJ role.
Coinbase is hiring a Complaints Analyst III to lead complex consumer complaint investigations and ensure compliance with regulatory requirements across support and compliance teams.
Hanna Interpreting Services is hiring a detail-focused Call Center Representative to manage client calls, verify data, and support accurate recordkeeping in a hybrid role.
Destination Knot is hiring a remote Hospitality Customer Service representative to help clients research, book, and manage hotel reservations with professional, detail-oriented support.
Support University of Miami home games as a Gameday Box Office Attendant handling ticket sales, customer service, and admissions for Legends & ASM Global.
Lead Regard’s provider engagement and education strategy as the Director of Provider Success, building scalable programs and a high-performing team to drive adoption and clinical impact.
Spear Physical and Occupational Therapy is looking for a welcoming, communicative Care Coordinator to ensure exceptional patient experiences and smooth clinic operations at our City Point Brooklyn location.
Destination Knot seeks a remote Travel Support Representative to handle client inquiries, assist with reservations, and support the delivery of exceptional cruise, resort, and custom travel experiences.
Lead and coach a team of TurboTax Tax Specialist student agents, drive quality and performance, and manage escalations and schedules in a seasonal call center supervisor role.
Truist is hiring a Universal Banker in Savannah to handle client transactions, support sales and outreach, and deliver high-quality branch service.
Destination Knot is hiring a detail-oriented, customer-focused Vacation Planner to provide remote travel planning and booking support for U.S.-based clients.
Provide welcoming, efficient front‑of‑hospital service by coordinating client and pet flow, handling check‑in/out and finances, and promoting wellness plans at Banfield Pet Hospital in Westlake.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
