Director of Provider Success

We’re looking for an innovative and experienced Director of Provider Success to lead provider education and adoption initiatives, ensuring clients achieve maximum value from our platform.

The Director of Provider Success will lead and advance Regard’s approach to provider engagement, training, and adoption. This is a strategic and hands-on leadership role requiring expertise in client success, education, change management, and healthcare technology. You’ll collaborate cross-functionally to design scalable education programs, mentor a high-performing team, and drive measurable outcomes across health systems.

About Regard

Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.

• Build, mentor, and grow a high-performing team of Provider Success Managers and Educators
• Design and execute scalable adoption and education programs, including curriculum, playbooks, and engagement strategies
• Monitor performance data to identify training needs, evaluate effectiveness, and optimize provider engagement
• Research and recommend best practices, tools, and technologies to enhance provider adoption and learning
• Partner with sales, product, clinical, and customer success teams to align education programs with evolving client and product needs
• Serve as a trusted advisor and voice of the provider in product development and executive discussions
• Define and track KPIs for adoption, satisfaction, and ROI
• Leverage analytics and dashboards to drive continuous improvement in programs and client outcomes

• Bachelor’s degree in healthcare administration, clinical, education, or related field or equivalent experience (Master’s preferred)
• 6+ years of experience in healthcare client success, education, or change management within a health system, EHR, or SaaS environment
• 4+ years of experience leading and mentoring teams
• Proven track record driving provider adoption and satisfaction with healthcare technology
• Deep understanding of provider workflows, healthcare operations, and change management
• Strong relationship-building, communication, and presentation skills with both clinicians and executives
• Located within 50 miles of a major airport and willing to travel to client sites, as needed (30% of time)

• Advanced analytical and data-driven problem-solving skills; able to translate insights into actionable strategies
• Experience leading in an agile and dynamic startup environment

• For this role, Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship

• For those who enjoy working from our Manhattan or Los Angeles offices, we offer catered lunches and other fun perks

• Eligible for equity
• Eligible for an annual performance bonus, contingent upon the company achieving ARR targets
• 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
• 18 PTO days/yr + 1 week holiday break
• Annual $750 learning & development stipend
• Company-sponsored team retreat + social events
• A sabbatical program

Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace.

All candidates must successfully complete a background check as part of the hiring process.