FRONT DESK RECEPTIONIST - job 1 of 2

Overview

Front Desk Receptionist, Health Fitness Center Tennis

PRN/OCC, Variable Hours & Shifts 

Covenant Health West Overview:

Covenant Health Fitness Center is not just Knoxville’s best gym, it is a 5-star health club. The facility offers a wide variety of group fitness classes, indoor and outdoor tennis, heated indoor and outdoor pool, pickleball, racquetball, Squash, childcare, basketball court, in addition to a full selection of strength and cardio equipment.

Covenant Health Fitness Center is the only Tennessee Quality award-winning fitness facility in the state. With five-star amenities, extensive classes, programs for all ages of the family, and The Day Spa, we truly are Knoxville’s best Health and Fitness Center.

In addition to the amenities found throughout the gym our programs include aquatics, racquet sports, youth classes, individual training opportunities, Weight Management program,  Small Group Training, virtual fitness, and group fitness.  Our group fitness classes range from kickboxing and cardio classes to indoor cycling and mind/body wellness. Strength training options include resistance equipment, free weights, and body sculpting classes.

We also have community based group fitness classes through Covenant’s BodyWORKS Program – go to our BodyWORKS page to see more information about our community classes, and the partnered facilities hosting community group fitness classes in the Knoxville and surrounding areas.

Position Summary: 

Responsible for providing a strong customer service presence at the Tennis Office lobby desk to assist both members and staff in the daily operations of the Tennis Department.

Recruiter:

Susanna Mcguinn ||[email protected]

Responsibilities

• .Assists members both in person and on the telephone with their inquiries concerning tennis programming
• Inputs attendance and collect monies for appointments and classes into MindBody
• Keeps track of players, making sure that they are on the correct courts and the correct times with the correct pro/class
• Monitors court reservations, ensuring payment and correct court assignments, especially for indoor courts
• Makes phone calls to promote programs and find additional players
• Makes phone calls to confirm attendance for waitlisted players and Jr. Clinics
• Enters clients into MindBody for the next day’s lessons with Pros.
• Occasionally creates flyers for programs/events in Microsoft Word
• Monitors water and cups for outdoor courts and indoor building
• Picks up balls behind curtains at beginning and during shift
• Checks bathrooms for cleanliness and replenishes supplies as needed; reports supplies needed to Tennis Manager
• Completes closing shift deposit at end of P.M. shift and brings deposit to Front Desk
• Completes tasks on closing checklist as the end of shift
• Reports tennis facility maintenance issues to Tennis Manager
• Follows policies, procedures, and safety standards. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:          

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:         

None

Licensure Requirement:      

None