About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Integration Center Technical Specialist is a subject matter expert and an experienced/certified technician who assists a small to large team of level I & II technicians. The Technical Specialist will perform configurations, system upgrades, hardware/software troubleshooting, and distribution of work amongst his/her team. This position reports directly to the Team Manager. It is primarily responsible for advanced technical configurations and coordinating the team's day-to-day activities to ensure all projects are completed within service level agreements (SLAs).

Role Description

• Work with customers and the Imaging Team to create build instructions for each customer/project

• Understand customer requirements to execute System Imaging (using ghost, USB boot, PXE boot)

• Install/upgrade computer hardware (including but not limited to memory, hard drives, and NICs)

• Install and configure software and operating systems on various computers and mobile devices

• Configure and upgrade BIOS

• Review and document order tracking, check-in/out, and asset information recording via AX (Microsoft Dynamics)

• Delegate tasks to technicians on an as-needed basis

• Direct and guide the team as questions arise or feedback is needed

• Act as a liaison between management and teams that are part of delivery to provide status and reports on orders/configs

• Establish and maintain effective working relationships during the assignment to complete the delivery

• Unpack, pack, and kit hardware and components

• Explain/deliver/and communicate technical information such as networking information, system errors, and OS configurations clearly and concisely so that it is easily understood

• Independently acquire additional skills to maintain technical competencies

Behaviors and Competencies

• Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

• Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned.

• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

• Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.

• Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them.

• Information Gathering: Can demonstrate a willingness to gather necessary information when assigned.

• Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.

• Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.

• Technical Troubleshooting: Can demonstrate a willingness to identify and address simple technical problems when they occur.

• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

• Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

Skill Level Requirements

• Skilled in utilizing SharePoint for collaborative projects, document management, and enhancing team productivity - Basic

• Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic

• Ability to diagnose, address, and resolve technical problems or malfunctions in systems or processes - Basic

• Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Basic

• Ability to efficiently use shipping software from major carriers to manage logistics, track shipments, and handle order fulfillment processes - Basic

• Expertise in configuring, maintaining, and troubleshooting servers, storage solutions, and network infrastructure to ensure optimal performance and reliability - Basic

• Ability to read and understand cable matrices, structured cable routing experience, and basic understanding of IP addressing concepts for managing network and data center configurations. - Basic

Other Requirements

• Associate degree in Computer Science or related field, or successful completion of an accredited trade school computer training program

• 2 years of disassembling and/or assembling computers and configuring Windows operating systems

• 1 year of experience leading or managing a technical team

• Ability to travel to SHI, Partner, and Customer Events

• Ability to move or lift up to 50 lbs

• Ability to stoop, bend, kneel, and squat for extended periods of time

If at least one certification is not currently held, the successful candidate will be required to obtain one of the certifications within 6 months of commencing the role:

• Vendor Certifications: HP, Dell, Lenovo, Apple

• Preferred Certifications: Microsoft MCSE/MCSP, CompTIA A+, CISCO

The estimated annual pay range for this position is $47,000 - $70,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status