Trader Support Analyst

Texas, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

December 3, 2025

Business Unit:

Projects and Technology

Experience Level:

Early Careers

Job Description:

What’s the role

 

The Trader Support Analyst provides dedicated in-person (‘on the floor’) business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business.  The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times.  This role is expected to maintain operational effectiveness within a high-pressure and demanding environment, while performing trader supporting tasks.

 

The person will be in the office (Houston OTM) 5 days a week and able to work 9-hour shifts.

 

What you’ll be doing

• Provide effective IT floor support to resolve immediate operation issues to minimize impact

• Maintain good working relationship with stakeholders such as the Trading business users, IT service partners, vendors, and IT management

• Work collaboratively within Shell IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues

• Ensure all required security, compliance and equipment demand processes and procedures are followed

• Facilitate local deployment of software and hardware rollouts, as required

• Provide support during the regional annual Business Continuity tests

• Balancing satisfying user requests while adhering to the IT policies and processes

 

What you bring

• Must have legal authorization to work in the U.S. on a full-time basis for anyone other than the current employer

• Bachelor’s degree in Information Technology or Management Information Systems, or equivalent education/experience

• Minimum of 5 years of desktop or infrastructure support experience, preferably in an End-User environment

• Experience with Web ICE and ICE Connect

• Awareness of market data feed services (e.g., LSEG Workspace)

• Strong technical knowledge of industry-standard PC technologies and the trading user desktop environment

• Strong knowledge of Windows operating systems

• Strong knowledge of MS Office products

• Experience with call-logging systems (e.g., ServiceNow)

• Knowledge of support and troubleshooting processes; ITIL certification is a plus

• Excellent English-language communication skills

• Excellent customer-facing and interpersonal skills

• Affinity with both technology and business processes

• Ability to deal with business and IT management at all levels

• Ability to prioritize in a demanding environment with multiple deliverables

• Must be a self-starter, reliable, and able to work with minimum supervision

 

What we offer

The base salary range for this position is $78,000 - $118,000 per year.  Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.     

 

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.

 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.

 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together

• Continuously grow the transferable skills you need to get ahead

• Work at the forefront of technology, trends, and practices

• Collaborate with experienced colleagues with unique expertise

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself

• Benefit from flexible working hours, and the possibility of remote/mobile working

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.

• Take advantage of paid parental leave, including for non-birthing parents

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply

• Grow as you progress through diverse career opportunities in national and international teams

• Gain access to a wide range of training and development programs

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

 

Shell in The United States

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products.  Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy. 

 

We operate in all 50 states, from our Deep Water platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.

 

We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas.

 

We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.

 

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.