Technical AI Architect Intern

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Internship 

At ServiceNow we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us.    

What you will do

The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing, maintaining, and delivering a portfolio of advisory and AI engagements in partnership with our internal teams. As an AI Architect Intern, you will drive customer outcomes for AI technology in support of accounts through supervised hands-on delivery of ServiceNow’s AI capabilities and technical advisory activities.  

• As part of a project team, you will work to provide technical advice and guidance to customers on how to best utilize ServiceNow’s GenAI technologies to achieve their business objectives 

• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow’s GenAI solutions 

• Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization 

• Stay up to date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve Product Excellence’s approach to customer success 

• Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow’s GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners 

Who you are:

• Pursuing a Masters degree in Business, Information Systems, Computer Science, or a similar field and on track to graduate between May to June 2027 
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Excellent listening, verbal, and written skills.  
• A passion to continually learn new areas of the Now Platform through instruction and self-training. 

• Proficient in Microsoft Office products and collaboration tools e.g., PowerPoint, SharePoint, Teams. 

• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.  

• An ambitious, creative, goal-oriented, and customer-focused mindset.  

• Ability to think big and deliver projects from conception through completion.  

• Keen attention to detail and the ability to multitask in a self-managed environment. 

• Highly organized and efficient.  

• Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment.  

• A basic understanding of Cloud computing and SaaS offerings is a plus.  

• Previous internship experience is a plus.  

*This role is not eligible for employment-based sponsorship

*This role is not eligible for relocation

About ServiceNow   

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.   

We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over ~6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies. ®  

Learn more on Life at Now Blog Blog and hear from our employees about their experiences working at ServiceNow.    

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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