Staff Software Engineer - RaptorDB Provisioning

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team:

***In-Office Flex San Diego, CA***

Database Provisioning builds the tools that safely operate and manage the databases running within ServiceNow data centers.

The CLI interface tools that we create are used by internal operations and support teams and by every automation running in a ServiceNow data center. As a team, our challenge is to deliver high-quality solutions that operate reliably without interruption at a massive scale. Our work is fundamental to ServiceNow’s reliability, reputation, and success.

As a team, we believe that ease of use, quality, scale, and customer feedback are the pillars of our development process. We work within a very collaborative environment with distributed teams that empower you to be successful in your work.

What you get to do in this role:

• Design software for operating PostgreSQL databases in production that is simple to use and integrates at scale.
• Work with stakeholders to understand detailed requirements.
• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture, testing, and processes (Code Reviews, Unit testing, etc.)
• Work with a team that owns the technological choices and their code from design, implementation, test automation, and delivery of high-quality features.
• Work in an environment with a strong collaboration and knowledge-sharing spirit.
• Work in an international team with colleagues in Europe and the USA.

To be successful in this role you have:

• Expertise in managing and operating databases in production, particularly PostgreSQL, MySQL, MariaDB, or Oracle.
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
• Experience in collaborating and negotiating with senior technical stakeholders to discover and understand complex requirements for a task or problem.
• Linux experience that includes a deep knowledge and understanding of its internals.
• Excellent technical problem-solving skills, including root cause analysis of issues in production.
• Experience in these languages & tools: Ruby, Puppet, Jenkins.
• Experience with CI/CD systems: Jenkins, TeamCity, etc.
• Enjoy collaborating with engineering teams located in different time zones (PT, ET, CET)
• Great analytical and design skills.
• Excellent communication, networking, and self-management skills.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have
• 6+ years of hands-on experience with backend development
• Experience in operating and maintaining relational databases, such as PostgreSQL or MariaDB in production. This includes knowledge of management features such as backups, high availability and replication.
• Demonstrated experience operating Kubernetes at scale, including a deep understanding of cluster administration.
• Experience in Linux: CentOS, RedHat, etc, 
• Experienced in scripting languages such as Ruby, Puppet, Python, or Go.

For positions in this location, we offer a base pay of $155,800 - $272,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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