Software Engineer - job 1 of 24

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We’re hiring a Software Engineer to join our Quote & Order Management team, a specialized group within ServiceNow’s CRM Engineering division. This team is responsible for building and scaling the systems that power order capture, quote approvals, margin calculations, and fulfillment workflows for some of our largest customers. 

This is a foundational engineering role focused on backend development, data modeling, and integration across the quote-to-cash lifecycle. You’ll help build the core infrastructure that connects pricing, catalogs, quotes, contracts, and post-sale operations like returns and repairs. 

What you get to do in this role: 

• Design and implement backend logic and data models for quote and order workflows. 
• Configure and extend ServiceNow platform capabilities to support complex integrations. 
• Collaborate with cross-functional teams to ensure seamless data flow between pricing, catalog, contracts, and post-sale systems. 
• Build access control policies and manage data integrity across business applications. 
• Contribute to foundational platform work that will later support custom UI development. 
• Participate in agile development cycles, code reviews, and platform-specific implementations. 

To be successful in this role you have: 

Required: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry 
• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. 
• Experience with JavaScript or similar programming languages at the application level. 
• Strong understanding of backend development, data modeling, and system integration. 
• Familiarity with configuring business applications and working with enterprise platforms. 
• Exposure to front-end development (though not the primary focus initially). 
• Ability to work with access control policies and data copying mechanisms. 

Desired: 

• Prior experience with ServiceNow implementations  
• Exposure to AI initiatives or interest in intelligent automation. 
• Experience in quote-to-cash systems or order fulfillment workflows. 

For positions in this location, we offer a base pay of $123,500 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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