Software Engineer - Full Stack (Federal)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Please Note:  This position will include supporting our US Public Sector customers.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

About the Team and Product: Business Continuity  
The Business Continuity Management product improves operational resilience through risk mitigation, crisis management, and plan testing. Implement recovery workflows for any disruption or disaster. Our products support a range of needs, including streamlining continuity planning, disaster recovery, and crisis response.  
  
As a Software Engineer, you’ll focus on building tools that support operational resilience. This includes understanding the impact of disruptions like power outages on business assets and downtime. The work falls under a broader concept called "Continuous Planning," which connects across multiple areas such as Business Continuity Management, Recovery Management, and IT incident response, like a website or data center outage.   

A Typical Day in This Role: 

• Join daily standups with your Scrum team to align on stories and blockers 
• Pair with a developer to review a pull request or debug a tricky integration 
• Collaborate with the Product Owner to refine acceptance criteria for a feature 
• Implement a backend API using JavaScript on the ServiceNow platform and/or develop a UI component using react-like technology." 
• Review schema changes in a SQL database design meeting 
• Write or run unit and integration tests for new functionality 
• Participate in architecture syncs or system design reviews with IC3+ engineers 
• Wrap up with a retrospective or sprint planning session 

What You’ll Do in This Role: 

• You'll be part of a Scrum team working full-stack—back-end and front-end—collaborating on development stories tied to clearly defined deliverables. Your role will include: 
• Leading system-level architecture and design discussions 
• Contributing to and reviewing code across the stack—Java, .NET, JavaScript/React 
• Designing SQL databases and schemas with a strong understanding of how relational data supports application logic 
• Reading data from XML files (not using XML schemas), integrating into workflows 
• Owning and executing unit testing, integration testing, and automation to support a healthy CI/CD pipeline 
• Collaborating with Product Owners, Designers, and QA in sprint planning and backlog grooming 
• Supporting DevOps practices and helping maintain build pipelines (Jenkins), source control (Git), and cloud deployment readiness 
• Being a technical sounding board and mentor to other engineers on the team 

Qualifications:  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 
• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. 
• 2+ years of experience as a full-stack developer in enterprise environments with object-oriented experience and scripting languages like JavaScript.  
• Hands-on coding experience with Java and/or .NET for backend services and modern UI frameworks like React or Angular  
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations 
• Database experience including SQL database design, schema modeling, and relational concepts 
• Working knowledge of XML file handling (for reading/parsing files) 
• Solid understanding of how backend systems, frontend components, and databases interact 
• Experience with CI/CD practices, including Git and Jenkins 
• Comfortable working in Agile/Scrum teams, delivering working software in sprints 
• Familiar with writing and maintaining unit tests and automated tests 

Eligibility Requirements:

Due to the nature of this role and its alignment with U.S. Federal customer requirements, only candidates who are U.S. Citizens, U.S. Naturalized Citizens, or U.S. Permanent Residents (Green Card holders) will be considered.

This position also requires successful completion of the USFedPASS (U.S. Federal Personnel Authorization Screening Standards) process, which includes:

• A credit check
• A criminal/misdemeanor background check
• A drug screening
• Verification of U.S. work authorization

These requirements are in accordance with applicable U.S. laws and federal contract obligations.

Nick to Have: 

• Experience with ServiceNow platform development or configuration 
• Exposure to Jenkins pipeline scripting or advanced Git workflows 
• Understanding of DevOps tools and Kubernetes environments 
• Background in risk management, compliance, or operational resilience domains 

RE25

For positions in this location, we offer a base pay of $111,200 - $172,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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