Software Engineer, Cloud Center of Excellence Platform

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About this team:
The Cloud Centre of Excellence (CCOE) team within the Digital Technology organization is a group of passionate Developers, DevOps engineers, and System Engineers dedicated to driving customer success through deep technical expertise. Focused on cloud solutions, automation, and AI-driven management interfaces, we build and evolve AI platforms, collaborate on AI-powered products, and manage highly available infrastructure to deliver intuitive user experiences.

About this role:

In this role, you'll design and build infrastructure and platform features to support AI workloads, writing clean, reusable code while working closely with product owners and engineers. You'll focus on creating scalable, reliable systems, automating processes, and delivering user-friendly software that aligns with customer needs.

What you get to do in this role:  

• Write high-quality, clean, and reusable code by adhering to best practices in software architecture and engineering processes (e.g., Code Reviews, Unit Testing).
• Partner with product owners to fully understand requirements, and take ownership of your code from design through implementation, test automation, and final product delivery.
• Play a key role in designing, developing, and implementing infrastructure, platform, deployment, and observability features that support AI workloads.
• Work closely with researchers, AI engineers, and infrastructure teams to ensure the performance, scalability, and reliability of Kubernetes clusters.
• Contribute to the design and development of new automation solutions and features.
• Build software that is intuitive and user-friendly, enabling customers to easily extend and customize functionality to meet their unique needs.

• A Master's degree in Computer Science, Computer Engineering, Software Engineering, or a related field is preferred.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 3+ years of development experience with languages like Python, Go, Java, or similar.
• Advanced expertise in JavaScript, modern UI frameworks, and REST API development.
• Proven experience in driving large-scale deployments for enterprise clients, especially with AI-based products.
• AI or Machine Learning implementations are required.
• 3+ years of hands-on experience in infrastructure, platform operations, deployments, and DevOps practices.
• Familiarity with DevOps tools such as Helm, Terraform, Kubernetes, Docker, Splunk, and Jenkins.
• Experience with software-defined networking, infrastructure as code, and configuration management.
• Ability to lead projects with significant technical risk and deliver successful outcomes.
• Hands-on experience with any one of the major Cloud platforms like Microsoft Azure, Google Cloud (GCP), or Amazon Web Services (AWS).
• Strong team collaboration skills, attention to detail, and the ability to communicate effectively with others.

Nice to have Skills:

• Experience with ServiceNow AI products.
• Familiarity with ServiceNow Workflows, Flow Designer tools, and scripting in Glide JavaScript.

About Digital Technology

We’re not yesterday’s IT department—we're Digital Technology. The world around us keeps changing, and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to becoming the defining enterprise software company of the 21st century. We love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for employees and customers—when you work in ServiceNow Digital Technology, you work for them.

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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