Senior Technical Accelerator Consultant - Impact - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:  

Be a core part of a new team we are building in San Diego. The role of the Senior Technical Accelerator Consultant is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. 

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerator. 

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
• Prepare all client-facing and internal deliverables that are technology-related.
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
• Guide development of new offerings for our technical accelerator portfolio.
• Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations.
• Demonstrate the product, both standard and tailored to customer needs.
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
• Develop and maintain strong working relationships with other teams.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Provides thought leadership, leads changes and team leadership by mentoring/coaching team members (IC1 – IC3).
• Mentor resources and peer review development work 

 To be successful in this role you have:

• Educational Background: Bachelor’s degree in information technology, Computer Science, a related field or equivalent experience.
• Professional Experience: Minimum of 5 years in ITOM or ITAM consulting, with a proven track record of successful ServiceNow ITOM, ITAM (HAM and SAM) implementations.
• Technical Proficiency: Strong expertise in ServiceNow ITOM, ITAM modules.
• Ideally experience with ITSM, SPM, IRM, EA, SOW, PA, ITOM/ITAM, HRSD and General ServiceNow Platform Capabilities
• Certifications:
  • ServiceNow Certified Implementation Specialist (CIS) – ITOM (Discovery, Service Mapping, Event Management)
  • ServiceNow Certified Implementation Specialist (CIS) – ITAM (HAMP, or SAMP)
• Analytical Skills: Strong problem-solving abilities with a focus on delivering innovative solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences.
• Proven technical and business process experience in leading the implementation of ServiceNow ITOM solutions in client environments
• Experience working with Agile methodologies
• Excellent communication and presentation skills
• Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
• Prepared to study for, obtain and maintain additional ServiceNow certifications
• Expectation is for the candidate to come into the San Diego office 2 days a week (No exceptions)
• Preferred ServiceNow ITOM/ITAM Certifications: Candidates must hold at least one of the following certifications: CIS – ITOM (Discovery, Service Mapping, Event Management), CIS – HAM (Hardware Asset Management), or CIS – SAM (Software Asset Management). Additionally, this position requires candidates to possess either ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD), along with at least one of the CIS certifications mentioned above.
• US Citizenship or a Green card is required   

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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