Senior Staff Product Manager, SPM Workflows & Planning

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The ServiceNow Security Organization (SSO): 

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact   

 We are looking for a Product Manager to design and scale enterprise workflows and tools that connect strategy to execution. In this role, you will build and manage our integrated work management solution (ServiceNow SPM/PPM/CWM), enabling consistency, alignment, and visibility across strategic planning, project delivery, and risk management.  

You’ll partner closely with executives and operational teams to define frameworks, build workflows, and create data models that support real-world needs — ensuring that work at every level, from OKRs to tasks, is connected and traceable.    

What you get to do in this role: 

• Design, implement, and manage an integrated work management solution using ServiceNow (SPM/PPM/CWM).  

• Build scalable frameworks for managing all levels of work — OKRs, programs, projects, epics, stories, and tasks.  

• Establish workflows for capacity planning, resource forecasting, investment planning, and risk alignment.  

• Define and maintain flexible data structures and relationships that ensure traceability across initiatives.  

• Partner with business and technical stakeholders to evaluate current processes, design new solutions, and drive adoption.  

• Define reporting requirements with senior leadership to deliver meaningful insights on investments, risk, services, and operations.  

• Drive organizational change management to ensure successful adoption of workflows and tools.  

• Support ongoing platform maintenance and scalability as business needs evolve.  

To be successful in this role, we need someone who has:  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• 12+ Years of experience designing and scaling enterprise workflows for companies the same size or larger than ServiceNow 

• Experience architecting and configuring enterprise work management solutions (ServiceNow experience required)  

• Strong understanding of OKRs, Agile workflows, capacity planning, portfolio management, and investment tracking.  

• Proven ability to design scalable data models and business processes.  

• Excellent communication and stakeholder engagement skills across both technical and business teams.  

• A background in business operations, program management, or enterprise systems is highly desirable. 

#SecurityJobs 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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