Senior Manager, Software Engineering Management Security

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The ServiceNow Security Organization (SSO):  

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

The Team: 

ServiceNow is building a next generation Identity and Access Management (IAM) team. We need someone with skills in IAM including, PAM (Privileged Access Management), IGA (Identity, Governance and Administration), software development, and technical program leadership. This is a fantastic opportunity to work across the organization and deliver high quality solutions with great visibility. Join us to help drive ServiceNow’s next generation solutions!

The Role: 

• Be a leader in ServiceNow's IAM program! Define, develop, and lead a world-class program team intended to align security controls based on business drivers, and risk.
• Drive security-related operational architecture and infrastructure changes to achieve the targeted security IAM standards.
• Report on ServiceNow IAM posture against established security metrics, and continually improve measured metrics.
• Foster collaboration and delivery of dependencies for the next gen IAM program's operation.
• Lead key project-based technical initiatives that improve overall ServiceNow IAM security posture.
• Serve as a thought leader and technical advisor to stakeholders on identity-related risks, trends, and best practices.
• Provide status and knowledge sharing to all partners – while incorporating feedback on vision and delivery.
• Engage with risk and compliance teams across the organization to ensure a cohesive and meaningful IAM strategy is in place.

To be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Track record in driving delivery of complex technical IAM security programs across large organizations
• 10+ years of progressive experience in IAM, cybersecurity, or infrastructure engineering — including 5+ years in technical leadership or senior management roles
• Demonstrated success in leading enterprise-scale IAM programs across complex, global environments.
• Ability to communicate complex IAM technical security details regardless of the audience's background
• Proven ability to build and lead high-performing technical teams, manage cross-functional projects, and drive execution under tight deadlines.
• In-depth knowledge of IAM frameworks; infrastructure, IAM applications, security risks and their mitigations
• Knowledge and experience with IAM design and modeling including risk assessment both at the application and organizational level.
• Planning, organizing, and negotiating skills across a large global organization
• Experience in agile delivery frameworks/methodology and in many facets of technical security and computing (mobile, servers, clients, web, cloud, etc.)
• Technical security experience in IAM products, protocols, access control mechanisms, data tier protections, and compliance highly valued
• Cloud and Mobile experience good to have as we have a large mobile end user presence

#SecurityJobs 

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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