Senior Manager, Observability & Operations Data Platform

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are currently seeking a Sr. Manager to join our Observability and Operations Data Platform group.

What you get to do in this role:  

• Provide real-time analytic tools and reporting capabilities for various purposes including:
  • Monitoring, alerting and troubleshooting
  • Anomaly detection
  • Observability
  • Data analytics and trending
• Work in an Agile Framework based environment with bright and forward-thinking developers and quality engineers to produce quality software 
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users.
• Creating and maintaining large-scale data processing pipelines that ensure that data is processed accurately, efficiently, and securely

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 10+ years of related experience with a bachelor's degree; or 8 years and a master's degree; or equivalent work experience with technologies in  Observability, Data Lake and Big Data domains. 
• 6+ years of team management, proficiency in providing feedback to work group strategies, policies and plans 
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• ​Experience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have
• Hands-on technical skills in  streaming engine, different kind of databases such as time series, key-value and RDBMs, and java.  Experience in python is a plus.
• Expertise in coding efficient, object-oriented, modularized and quality software. Knowledge of unit testing, profiling, and code tuning.
• Design and implementation of large and scalable environments.  Experience in working on Kubernete-based applications is a plus.
• Outstanding interpersonal skills and strong communication skills, both written and verbal.

GCS-23

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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