Program Success Early in Career Learning Strategy Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Are you ready to make a difference and have fun while doing it? We are on the hunt for a dynamic Program Success Early in Career Learning Strategy Manager who can create, pivot, and recreate with a smile! As a subject matter expert in Early in Career (EIC) programs, you'll partner to build, refine, and elevate our EIC learning and development initiatives. From internships and apprenticeships to post-offer engagement and full-time EIC development programs, you'll ensure consistency and excellence across the board and help provide support across a variety of strategic EIC programmatic projects. 

In this role, you'll have the chance to make a tremendous impact by advising and executing transformative changes within our revolutionary company. If you've ever dreamed of disrupting the status quo in early career programs, we want you on our team! 

Responsibilities: 

• Collaborate with business points of contact on program activities, providing continual feedback and iterations. 
• Advise the business on the best course of action to meet their needs. 
• Work with multiple departments to ensure consistency and partnership across all EIC programs. 
• Share data-centric updates with internal stakeholders to support aligned decision-making and build trusted partnerships. 
• Develop and implement continuous feedback loops and agreed-upon standards. 
• Co-create standards for business implementation of development programs (e.g., rotation programs). 
• Support broader Early in Career initiatives by managing projects. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6+ years of EIC programs/development experience focused on partnering deeply with the business     
• 4+ years of project/program management experience   
• 4+ years of experience in delivering executive level presentations   
• Experience in taking analytics and deriving insights   
• Ability to consult, influence and manage business expectations   
• Advise on a wide range of programming methods (examples include utilizing market intelligence, virtual & in person programming, internships, full-time programs, apprenticeships, etc.)   
• Experience leading/participating in early in career projects and programs   
• Self-driven and highly motivated, with a true sense of ownership from start to finish   
• An active and data driven approach to problem solving    
• An interest in working in a cross-functional and fluid environment, with the ability to learn quickly    
• A passion for collaboration, working across teams, and delivering exceptional experiences   
• Excellent verbal and written communication skills  

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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