Director, Veeva CoE Operations Lead - job 1 of 2

Use Your Power for Purpose

In Pfizer Research & Development Digital, we  enable our R&D partners to accelerate drug development and clinical trials through digital products and solutions. Within R&D Digital, the Veeva Platform & Services function is responsible for defining the strategy and leading the delivery of the Veeva product suite to end users.

As the VEEVA CoE Operations Director, R&D Digital, you will partner with the corresponding Service Delivery, Platform Governance, R&D Digital Creation Center and business users (Regulatory, Clinical, Quality and others, as needed) to enable optimized, seamless delivery, adoption of change and innovation for the VEEVA Platform Services. 

You will lead the change management, innovation and roadmap, financials, and reporting for Veeva Development Cloud Applications.

To excel in this role, you should have strong skills in management of IT service operations, commercial aspects of Cloud software (SoWs, Licenses etc.), financial management (budgets and planning, CAPEX, OPEX and other financial processes), KPIs reporting and Risk Management. You will also have demonstrated success in forging, building and maintaining relationships with key Veeva stakeholders, within related technology functions and business user community, leading change, communication and adoption, innovation prioritization and roadmaps. Effective relationship skills are crucial for handling various stakeholder groups such as developers, R&D Digital Leadership, Client Partners, and the R&D business community.

What You Will Achieve

• As the VEEVA CoE Operations Director, you will

• Forge and build relationships with key stakeholders within VEEVA CoE, R&D Digital and business users within Clinical, Regulatory, Quality areas and others as needed

• Define program governance framework for management of the program and service delivery, decision-making and risk management

• Drive adoption of the change and innovation with each release delivered by the Veeva Center of Excellence

• Provide required operational and strategic oversight to project teams – people, technological, and financial resources to budget.

• Apply technical, line, and business knowledge to influence the strategic direction for technical delivery cost savings.

• Drive services contract negotiations

• Coordinate with Veeva Customer Success Manager activities to drive product value and adoption

• Coordinate Product Management and Product Support activities

• Provide PMO and Project management expertise to ensure that all projects are delivered within scope, budget, and schedule in accordance with Pfizer Digital Lifecycle processes. Liaise with stakeholders to manage and control changes to project parameters.

• Act independently to review projects/programs against business case when completed to ensure projected benefits are being realized.

• Support the service Delivery accountability for global Vault implementations in Clinical, Quality, and Regulatory (RIM) solutions

Here Is What You Need (Minimum Requirements)

• Bachelor’s degree in information management, Computer Science, Engineering, or Technology Management preferred.

• 8+ Years of Project Management experience, preferably in pharmaceutical industry with strong understanding of project management methodologies and principles

• 5+ years in large-scale program management, preferably in pharmaceutical industry

• Strong analytical skills with demonstrated experience understanding business requirements, technical concepts and business processes.

• Demonstrated experience in vendor negotiations with cited impacts to strategic direction and in-line production products.

• High level of awareness of internal and external technology trends.

• Strong facilitation, influencing and negotiation skills.

• Strong working knowledge on MS Tools – Project, Word, PowerPoint, Excel.

CERTIFICATIONS/TRAINING

• Project Management Professions (PMP) Certification

• Agile Certification

Bonus Points If You Have (Preferred Requirements):

• As above and including Master’s degree in Information Management, Computer Science, Engineering, Technology Management or relevant disciplines. 

• Experience in establishing and orchestrating an Enterprise Center of excellence, preferably with large platforms like Veeva Vault, SAP, Salesforce

• Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences.  

• Ability to work with others in a constructive and collaborative manner & influence resources outside of the immediate span of control. 

• Ability to lead in a complex, matrix environment with geographically distributed resources.  

• Ability to take a systematic approach to estimation of technical projects. 

Excellent skills in analysis, critical thinking and planning, oral and written communication, consensus building, facilitation, negotiation and the ability to readily learn a new business area. 

 
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
 

Last day to apply: August 8th, 2025

Work Location Assignment: Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business

This role is NOT remote

Travel Requirement: %25

The annual base salary for this position ranges from $169,700.00 to $282,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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