Business Operations Manager, Analytics

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

The Business Operations Manager will play a critical role in supporting the strategy, operations, and execution of the Analytics organization for ServiceNow. This is a highly visible role for a strategic operator who thrives in complex environments. You will serve as a trusted partner to senior executives, ensuring that the Analytics organization runs efficiently, communicates effectively, and executes against its priorities with excellence.

The ideal candidate brings a unique blend of analytical rigor, operational acumen, and strong communication skills, with a proven track record of navigating large, matrix organizations.

Key Responsibilities

Strategic Planning & Execution

• Partner with the Chief of Staff and other leaders to define and operationalize strategic priorities, OKRs, and annual plans.
• Drive cross-functional alignment and ensure smooth execution of strategic initiatives across the Analytics organization.
• Identify opportunities to improve organizational performance through data-driven insights and process optimization.

Operational Excellence

• Manage operational rhythms including quarterly business reviews, leadership offsites, and strategic planning cycles.
• Design and maintain governance frameworks to ensure high-quality decision-making and accountability.
• Develop analysis and reporting mechanisms that provide visibility into organizational performance.

Organizational Leadership

• Act as a force multiplier for the leadership team by managing high-priority projects and ensuring follow-through on commitments.
• Serve as a proxy in meetings and communications when appropriate, ensuring continuity and clear messaging.
• Coordinate with HR, Finance, and other G&A functions to support headcount planning, budget management, and other operating/planning cadences

Communications & Stakeholder Management

• Craft clear and compelling executive communications, including board-level presentations, org-wide updates, and strategic narratives.
• Facilitate effective information flow between executives, managers, and teams.
• Build strong relationships across the organization to influence outcomes and align stakeholders.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience: 8+ years of professional experience, including significant time in strategy, operations, analytics, or Chief of Staff–type roles within large, complex organizations.
• Analytical Skills: Strong data literacy with the ability to interpret complex business information and generate actionable insights.
• Organizational Acumen: Proven ability to drive operational excellence in a fast-paced, matrixed corporate environment.
• Communications: Exceptional written and verbal communication skills; comfortable interfacing with executives and large audiences.
• Leadership: Strategic thinker who can influence without authority, drive alignment, and execute effectively.
• Technical Familiarity: Experience with modern analytics tools (e.g., PowerBI, SQL) and enterprise software is a plus.

FD21

For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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