REP I - PLAYERS CLUB - PT

Overview

Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service:We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

Solicits and identifies new gaming customers for the Player’s Club program. Maintains customer information assuring the highest standards of data entry.

Essential Job Functions

May include but are not limited to:

• Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club
• Greets and interacts with guests in the casino in a courteous and professional manner
• Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Must have a thorough understanding of the Player’s Club benefits
• Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information
• Creates and issues Player’s Club cards and promotes the program and related promotions
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
• Maintains integrity of database by following precise standards of data entry
• Ensures the protection of customer’s rewards and credit lines
• Must be able to work as a team
• Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent
• Previous commission, customer service, telemarketing or retail sales experience preferred
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
• Basic computer skills preferred

Work Environment:

• Must be able to work in a smoking environment
• Duties and responsibilities are typically performed on the Casino Floor with constant exposure to general public

• Must be able to work in a smoking environment

• Must be able to work at a fast pace and in stressful situations

• Must be able to work a flexible schedule to include evenings, weekends and holidays

• Must be able to stand for long periods of time and maneuver in a confined area

• Must be able to communicate with guests in a noisy environment

• Must be able to respond to visual and aural cues, using color monitors on computer screens, and addressing concerns or question

• Must be able to push and/or pull 5 lbs., lifting up to 40 lbs. on a limited basis.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check

• Criminal Background Check

• Drug Screen  

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).