MANAGER - PLAYER DEVELOPMENT

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Responsibilities

This position is responsible for having the team focusing on bringing new business to Seminole Hard Rock Tampa.

Essential duties include, but are not limited to:

• Holds Host accountable for maintaining relationships markets our gaming product and amenities to valued guests
• Greets guests in the casino and participates in social events and special promotions
• Holds host accountable for tracking guest’s visits, arranges accommodations and provides complimentaries according to established guidelines
• Issues Player’s Club cards and promotes the program and related promotions
• Holds host accountbale for increasing the growth of gaming revenues through development of a targeted customer base as pre-determined by management
• Ensures the protection of customer’s rewards and credit lines
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner
• Holds Host accountable for prooviding comps for special services to include food, beverage, transportation, cross-property events and Player’s Club programs
• Responsible for tracking the teams telemarketing to active and inactive customers by phone and mail to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts
• Assists in the development of training programs, special events and marketing programs
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
• Keeps informed of competitive promotions
• Safeguards the confidential nature of all departmental and company records
• Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
• Other duties as assigned

Qualifications

• High school diploma or equivalent required
• Bachelor’s degree in Accounting, Business Administration, Finance or Marketing preferred
• Host experience or five (5) years in a supervisory capacity in gaming machines or table games required, or the equivalent combination of education and experience
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Must be able and willing to work any shift and long hours when necessary to include working evenings, weekends and holidays

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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