Director Implementation (DS-LV-ADA)

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE OF THE ROLE: To manage and direct implementation project managers; to ensure completion of implementation of national client programs including dedicated units as assigned; and to facilitate transition to field operations and program management personnel.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Identifies required resources.

• Assigns duties/responsibilities to team participants.

• Provides oversight, training and direction to the implementation project managers for client implementations ensuring a smooth transition from business development to field operations and program management.

• Manages project plan through conclusion and assists implementation project managers with project plan as needed; resolves complex issues that arise as appropriate; and performs implementations as needed.

• Communicates activity progress to involved parties.

• Identifies opportunities to improve the implementation process and coordinates the client debriefing review process.

• Transitions program to permanent management personnel.

• Participates in oral presentations; participates in new business proposal development and presentations as directed by implementation director.

• Maintains complete understanding of program design, processes, client expectations and partner relationships.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.

• Provides support, guidance, leadership and motivation to promote maximum performance.

• Sales process/finalist meeting presentations

• Leading large complex implementations

• DS-LV-ADA projects including new business, program rounding, program enhancements, mergers-acquisitions and reverse implementations

QUALIFICATIONS

Bachelor's degree from an accredited college or university preferred.

Ten (10) years of related experience or equivalent combination of experience and education or equivalent combination of education and experience required to include four (4) years office operations management experience. Supervisory experience preferred.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is require for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.