Sr Customer Success Manager, Sports League & competitions (NYC)

ScorePlay is the AI media platform for sports, built to power the stories that connect clubs, athletes and fans. We work with 270+ clubs, leagues and federations – including Ligue 1 and Premier League clubs, NBA and NFL teams, the Tour de France, the Australian Open, and leading bodies like UEFA and FIBA – helping them turn every moment on and off the field into content that fuels their communities. Our platform brings all their media into one place and makes it effortless to find, edit and share in seconds.

Founded in 2021, we’re a 45-person team based between New York and Paris, growing 3x year over year with almost 100% retention. We’ve raised $20M+ from top investors including Alexis Ohanian and elite athletes like Kevin Durant, Raphaël Varane, Mario Götze, Nico Rosberg and Giannis Antetokounmpo.

If you’re passionate about sports and thrive in fast-paced environments - and you want to help shape how the next generation of fans experience sports, you’re in the right place. We’re on track to become the global leader in sports media, and this is definitely the best time to join our adventure.

💡 Overview

As a Senior Customer Success Manager for Leagues & Competitions at ScorePlay, you’ll partner with some of the world’s most influential sports organizations — global leagues, competitions, sports associations — to drive ScorePlay adoption across their entire ecosystem.

You’ll be part of our North America team at the heart of ScorePlay’s U.S. operations, collaborating closely with Sales, Product, and Engineering. This role is at the intersection of sports, media, and technology.

This role combines strategic relationship management with hands-on operational excellence, perfect for someone who thrives on solving complex challenges and implementing scalable processes.

🧠 Key Responsibilities

Customer Success & Relationship Management

• Manage and grow relationships with leagues, competitions, and federations across departments (media, digital, comms, operations).

• Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI.

• Ensure strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities.

• Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact.

Cross-Organization Adoption

• Map and monitor ScorePlay usage across all departments and entities in a league or competition.

• Build frameworks to measure adoption and expand platform use to customer’s partners (e.g., clubs, sub-competitions, broadcasters, and partners).

• Partner with customers’ teams and participants to align workflows and standardize media operations across their ecosystem.

Data & Operational Excellence

• Track key adoption and engagement metrics for your portfolio.

• Build success dashboards and insights for both internal and external stakeholders.

• Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems.

Internal Collaboration

• Partner with Product and Engineering to channel client feedback into product improvements.

• Collaborate with Sales on renewals, upsells, and expansion strategies.

• Work with Marketing to transform flagship clients into public success stories.

🧩 Who We’re Looking For

• Based in New York City, comfortable working in-office as part of a close-knit team.

• Excited to travel and build relationships face-to-face with top sports organizations.

• 3+ years of experience in B2B SaaS, preferably in Customer Success, Account Management, or Project Management.

• Skilled in managing enterprise or multi-stakeholder accounts (experience in tech or media is a plus).

• Strong operational mindset — you know how to build processes, define success metrics, and scale systems efficiently.

• Excellent communication and stakeholder management skills, equally at ease with executives and end users.

🏆 Why You’ll Love This Role

• Work directly with world-class sports leagues, competitions, and federations.

• Lead multi-department initiatives that transform how organizations manage and distribute media.

• Collaborate closely with ScorePlay’s Product, Sales, and Marketing teams in our New York office.

• Join a fast-growing, international company redefining sports media workflows.

• Help shape ScorePlay’s League Success Playbook — the blueprint for scaling globally.

Compensation: $120-180K base salary and $140-210K on-target earnings; depending on experience & seniority

We know many people hesitate to apply if they don’t meet every single requirement on a job description. If you’re interested in ScorePlay but not sure you tick all the boxes, we’d still love to hear from you, this could be the start of a great long-term collaboration.

We’re also committed to building a diverse, inclusive team where everyone feels safe and respected. ScorePlay is an equal opportunity employer: we welcome applications regardless of gender, sexual orientation, origin, disability, or any other aspect of what makes you, you. Different perspectives make us stronger, and a much more fun team to work with.