Associate Manager, Customer Insights - Walmart

Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.

ABOUT THE ROLE

Are you ready to be the driving force behind category and brand excellence at Walmart for market-leading brands? We’re looking for a strategic thinker and insight-driven leader to become the recognized expert in our categories and brands. In this role, you’ll champion growth by delivering fact-based, shopper-centric solutions that benefit the category, the customer, and the broader LSB organization.

You’ll leverage deep knowledge of shopper behavior, product assortment, pricing, placement, shelving, promotion, and merchandising to shape impactful strategies. As the primary insight provider, you’ll collaborate closely with internal partners across Sales, Brand, and Customer Marketing, as well as external stakeholders, to translate insights into marketplace actions.

Beyond driving customer success, you’ll play a key role in bringing valuable perspectives from customer activities back into the organization—ensuring that learnings are shared and scaled across teams to unlock broader opportunities.

KEY RESPONSIBILITIES

• Create and plan category leadership solutions that deliver profitable sales growth for the SC Johnson Lifestyle Brands (LSB) in the mass and club channels. These solutions should include shopper and category insights across products/ assortment (everyday/ new products/ promoted/ seasonal), placement and everyday shelving and merchandising, pricing (everyday, seasonal, and promotional), promotions and seasonal merchandising

• Leverage LSB Category & Shopper Leadership toolbox such as Nielsen Data, Customer-specific POS & Panel, Numerator + other internal/external tools

• SCINTILLA (Luminate) Wal*Mart will be of particular focus.

• Where appropriate, manage and deliver against the responsibilities of the Category Captaincy/Advisory process in partnership with the customer

• Identify specific research opportunities (shopper, consumer, etc.) to bring new learning to category leadership solutions

• Assist with HQ lead research projects when appropriate, to provide context that will improve the applicability of results in the mass channel.

• Leverage insights and resources through the utilization of a broad range of data sources, market research findings, tools, analyses, and technology to continually bring new shopper ideas to customer and company; incorporate in all category solutions for assigned major customer(s)

• Create / Maintain any customer specific topline reporting / KPI tracking (reporting that is supplemental to HQ generated reporting)

• Be a voice for Walmart in category management team strategy creation.

REQUIRED EXPERIENCE YOU’LL BRING

• Bachelors degree and 5+ years (or Masters degree and 3+ years) in category management / analytics at a major syndicated data provider or established consumer packaged goods company

• 1+ years experience with SCINTILLA Luminate (Walmart)

• Qualified candidates must be legally authorized to work in the United States

PREFERRED EXPERIENCES AND SKILLS

• Experience in partnering with / presenting to customers

• Solid experience in shopper insights concepts and metrics

• Towering technical skills, especially in Excel + Powerpoint

• Ability to communicate with data and information in a clear and concise fashion

• Proficient with syndicated data (IRI/Nielsen)

• Experience with Walmart specific POS and Shopper tools

• Strong analytical skills. Solid experience in analyzing syndicated reports or using trade management tools (IRI, NielsenIQ, Numerator etc)

• Stamina, character, sense of humor, detail-oriented tactician with proactive approach and work ethic appropriate for a fast-paced, team-oriented, growth company

• Ability to manage multiple priorities and work within tight timeframes and deadlines

• Ability to independently assess data, integrate into selling stories and leverage it to grow our business

• High degree of curiosity on consumer/retail behaviors + insights

• Excellent presentation skills and a colorful storyteller

• Team player eager to support others & build group culture

JOB REQUIREMENTS

• Full Time, regular business hours, Monday-Friday

• Home-office (remote) position (Bentonville, AR)

• Travel ~15% to be dictated by customer team need

• This role is not offering relocation assistance

BENEFITS & PERKS

At Lifestyle Brands, we handle our team members with care and provide a variety of benefit offerings to build a supportive environment at work and beyond. 

• Subsidized health insurance benefits package

• Competitive vacation + holiday bundle

• Generous retirement match + pre-tax savings options 

• Dedicated volunteer time, to be a force for good

• Pioneering events + experiences that build team connection (...ask us about the Packaging Olympics, Bubble Bash, Ping Pong Tournament + more!)

• Access to discounted/free products

Inclusion & Diversity

We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.

Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.