Director, Transformation/Strategy

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Director,  Transformation/Strategy must be able to develop robust, trusting relationships with key cross functional teams, and identify opportunities to improve operational excellence/performance, command strong senior presence, and build a team of high performing Process Managers. This incumbent must also have an interest in innovating to solve business problems creatively and a willingness to immediately tackle key challenges.

• Work as a Liaison to support teams to ensure strong communication/risks/decisions across Openbank.
• Support executive materials for MBR/QBRs.
• Support AI journey for back-office/CSC and develop/manage roadmap for use cases.
• Support budgets to ensure alignment with forecasts.
• Work across agile teams to ensure alignment of roadmap, key risks, and assumptions.
• Partner with finance to ensure P28 targets remain on pace with commitments.
• Support and co-lead monthly leadership call across Operations to ensure strong engagement and awareness of roadmap and key functionality.
• Support monthly Global meetings to ensure timely delivery and topics.
• Partner with existing vendors to ensure goals remain on point with commitments and contracts.
• Work with key stakeholders in Operations to support strategic projects to ensure timely decisions and avoid risks to timelines/outcome.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Business, Finance or equivalent field. - Required.
• 12+ Years Progressive leadership experience, preferably with a combination of project management and business operations. - Required.
• Strong written and verbal communication with PowerPoint, reports, and stakeholder engagement. Ability to take vision and concepts and tell the story through PowerPoint
• Active listening and adapting messages for different audiences (e.g., executives, team members, clients).
• Running effective meetings and presenting project outcomes clearly.
• Building relationships and managing expectations.
• Engaging stakeholders through regular updates and meaningful involvement.
• Balancing competing interests and prioritizing effectively
• Using data and tools to analyze project performance.
• Troubleshooting issues quickly and effectively.
• Strategic thinking to align project outcomes with business goals

Certifications:

• Other Lean, Agile, Six Sigma, or Business Process Management Certification - Preferred.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.