Associate Release of Information Technician
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
8 Hours - Varied Shifts (United States of America)Scheduled Weekly Hours:
40Salary Range: $16.00 - $25.50Union Position:
NoDepartment Details
We're looking for someone with great customer service skills to process and deliver patient health information requests quickly and courteously.Strong attention to detail and the ability to uphold strict HIPAA confidentiality at all times is required. Experience in healthcare or with medical terminology is a plus.
Pay starts at $16.00 with additional credit given for work experience relative to this role.
Summary
Interact with customers by phone or in person, providing prompt and courteous service in a fast-paced, high call volume, customer focused environment. Professionally handle requests and inquiries for patient health information submitted by mail, fax, phone, and/or in-person.Job Description
Identify and assess customer needs, verify understanding of requests, and follow through as promised. Process requests in a timely and efficient manner within established timeline standards, maintaining quality and accuracy. Ensure any issues that arise are resolved promptly, thoroughly, and courteously. Provide excellent customer service by being attentive, respectful and professional at all times. Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information. Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations. Able to interact effectively and demonstrate strong communication skills when dealing with all customers, including physicians, peers, patients, and external customers. Work comfortably with frequent interruptions. Able to multitask and handle multiple priorities. Work with a high level of accuracy. May perform other duties as assigned to support business needs. Escalate issues to supervisor for resolution as deemed necessary. Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, and quality standards. May perform other duties as assigned to support business needs.Qualifications
High school diploma or equivalent preferred. Associate's degree in Health Information Technology or other healthcare field preferred.Must have 2 years of customer service experience either working with customers both in person and via phone required. Healthcare experience is preferred. Prior work experience in health information management (HIM) Department related to record maintenance completion or release of information preferred. Ability to type a minimum of 35 words per minute.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Manage and coach the customer support team at a growing Washington, DC manufacturing firm to deliver timely, high-quality service and improve retention.
Oak Street Health (CVS Health) is seeking a warm, detail-oriented Welcome Coordinator in Chicago to manage patient check-in, scheduling, phone lines and front-desk operations.
U-Haul seeks Spanish‑bilingual e‑Live Verification Agents to remotely verify Truck Share 24/7 rentals by phone and chat, ensuring accurate customer validation and policy compliance.
ServiceNow is hiring an early-career Technical Support Engineer to deliver exceptional customer-facing troubleshooting and support for its AI-enhanced SaaS platform.
Ticketmaster is hiring a Client Support Specialist to provide remote technical and operational support for ticketing systems and maintain strong client relationships across Arizona.
Trucordia is hiring a detail-oriented Customer Service Representative in Bellingham to manage commercial insurance policies, service clients, and support producers and underwriters.
Provide excellent branch service and sales support at Truist’s Regency Square location by handling transactions, educating clients on digital solutions, and supporting outreach and relationship-building efforts.
National General is hiring a Customer Resolution Support Consultant II to research and respond to formal complaints, handle claim file sharing requests, and conduct MGA underwriting reviews in a remote P&C insurance role.
Maximus is hiring a strategic Director of Customer Support to lead a 25+ rep onshore/offshore team, own SLAs and CS ops, and elevate patient experience while scaling support through automation and cross-functional partnership.
Truist seeks a client-focused Universal Banker at its Gordy Parkway Marietta branch to handle transactions, support sales outreach, and promote digital banking solutions.
Support a high-volume urgent care site as a Seasonal Patient Service Representative handling registration, insurance verification, and front-desk patient service at CityMD in the Bronx.
Concord Toyota is hiring a Service BDC Associate to handle internet leads, book service appointments, and deliver professional customer support using CRM and lead-management tools.
Virtua Health is hiring a part-time Registrar in Mount Holly to perform patient registrations, insurance verification, payments collection, and general front-desk support on the second shift.
Sanford fills its products portfolio with the write stuff. Founded in 1857, the company offers thousands of writing instruments and art products. Sanford, part of the Office Products business segment of consumer products giantNewell Rubbermaid, ma...
10 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
