Support Enablement Program Manager - Tech Fluency and AI
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Samsara’s Customer Support Enablement team drives learning, enablement, and innovation strategies that elevate our global Support organization. We’re looking for a Program Manager, Technical Fluency & AI to lead initiatives that strengthen the technical acumen of our teams and accelerate adoption of AI-driven tools and workflows across Customer Support.
This role will design, launch, and scale AI enablement programs that empower teams to work smarter, faster, and more effectively—bridging the gap between cutting-edge technology and day-to-day operations. The ideal candidate combines deep program management experience with a passion for emerging technologies, change management, and measurable business impact.
You’ll collaborate cross-functionally with Support, Product, Engineering, and Learning & Development to align on strategic priorities, define success metrics, and drive transformation through AI and technical upskilling initiatives. The ultimate goal: equip our global workforce to leverage AI as a multiplier of productivity, decision-making, and customer satisfaction.
This role reports to the Director of Global Enablement & QA and will play a key role in shaping Samsara’s broader AI Enablement Strategy across the Customer Support organization.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You should apply if:
- You want to impact the industries that run our world: Your work will help thousands of customers unlock the power of AI to make operations safer, more efficient, and more sustainable.
- You’re passionate about driving digital transformation: You thrive on connecting people, process, and technology to solve complex business challenges.
- You excel at building alignment: You know how to translate AI and technical concepts into practical learning programs that resonate with non-technical teams.
- You value measurable outcomes: You’re data-driven, results-oriented, and motivated by quantifiable improvement in skills, adoption, and performance.
- You want to build something new: Samsara is expanding its AI capabilities, and this role offers autonomy to shape the direction of technical enablement at scale.
In this role, you will:
- Lead the design, implementation, and delivery of AI and technical fluency programs, from concept through execution, aligning with business goals and customer outcomes.
- Define and drive the AI enablement strategy for Customer Support, ensuring consistent adoption of AI tools, models, and workflows that improve agent productivity and customer experience.
- Partner with stakeholders across Product, Engineering, and Operations to identify enablement gaps and opportunities to integrate AI-powered insights and automation.
- Translate complex AI concepts (LLMs, predictive analytics, automation workflows) into accessible learning experiences for non-technical audiences.
- Develop data-driven reporting and impact measurement frameworks to track adoption, performance improvement, and return on enablement investment.
- Serve as an AI adoption advocate, coaching teams on responsible and effective use of AI technologies and promoting a culture of continuous learning and experimentation.
- Manage cross-functional communication and engagement, aligning global stakeholders and ensuring smooth rollouts of AI-driven initiatives.
- Champion Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) while embedding innovation and curiosity into team culture.
Minimum requirements for the role:
- 6–8 years of program management experience, including 1–3 years in Enablement, L&D, or Transformation roles within high-growth SaaS or technology organizations.
- Demonstrated success launching large-scale technical transformation initiatives that improved productivity, adoption, or customer experience.
- Strong program design and execution toolkit: needs assessment, roadmap creation, data-driven decision making, governance, and stakeholder management.
- Proven ability to translate technical and AI concepts into actionable learning and enablement programs for diverse audiences.
- Exceptional communication and storytelling skills, capable of influencing senior leaders and technical stakeholders alike.
- Analytical and metrics-driven, with experience designing dashboards, reports, and insights to track adoption and success.
- Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
- Bachelor’s degree or equivalent professional experience.
The ideal candidate has:
- Hands-on experience with AI or ML tools, e.g., ChatGPT, Copilot, or similar platforms used for business enablement and automation.
- Experience driving AI adoption or workforce transformation programs in a global operations or customer experience environment.
- Familiarity with learning analytics, AI governance, and ethical AI practices.
- PMP, Agile/Scrum, or Prosci Certification preferred.
- Background in B2B SaaS or hardware environments and experience partnering with Product and Engineering teams.
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
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