Localization Program Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Localization Program Manager, T&P Localization

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Technology & Products (T&P) Localization team is responsible for ensuring that Salesforce products are globally ready and localized for our international customers. We work closely with product, engineering, and content teams to deliver high-quality, culturally relevant experiences across our vast product portfolio.

Role Description

As a program manager on the T&P Localization team, you’ll work with engineers, a range of product teams, and members of the localization team to ensure scalable, efficient, timely, and on-budget localization processes. You will use these processes to help you ensure that your ongoing localization releases deliver the highest-possible quality user experience for our international customers. You will engage with in-country stakeholders on initiatives such as linguistic reviews. You are collaborative and team-oriented, willing and able to support a growing and dynamic localization team. You have a positive approach to problem solving and are not afraid to get your hands dirty in more technical issues, asking for engineering support as you need it. You have the flexibility and versatility to adapt to the challenges of a growing company with a diverse product set.

Responsibilities

• Work with other members of the localization team to continually improve existing product localization and delivery, with a focus on upstream ease of development
• Support your assigned product team(s) to ensure that all releases are executed in an efficient and timely manner, and that all of the international customers get the best possible user experience in their language
• Ensure smooth and scalable localization handoffs and deliveries with the localization vendor and maintain regular communications with them to ensure that both sides are set up for success on an ongoing basis
• Manage all assigned technical localization projects, including UI localization, testing or similar
• Manage the QA process for your assigned product launches, perform bug fixing/troubleshooting, and look for ways to scale it all out
• Document your localization workflows and maintain an open communications channel with other localization team members so as to share ideas, best practices, and tools.

Required Skills & Experience

• 3-5 years of hands-on localization project/program management experience, together with a Bachelor's degree in a field related to language, management, localization, or technology, or equivalent experience
• Strong technical understanding of localization and internationalization
• Able to learn new technologies and tools fast
• Experience working with various common file types (XML, DITA, HTML, .json., .md, XLIFF) 
• Experience with source control systems (such as Perforce and git), content management systems, and workflow systems
• Excellent written and verbal communication skills in English
• Proven ability to multi-task in a fast-paced environment
• A passion for languages, high energy and positive attitude
• Exposure to Translation Memory Tools, localization, translation and project management a plus.
• Preferred Skills & Experience
• Familiarity with AI and emerging technologies
• Experience with Agile development methodologies.
• Familiarity with Salesforce products and platform.
• Fluency in multiple languages.
   

Why Salesforce?

• Competitive compensation and benefits package.
• Opportunity to work with cutting-edge technology and a diverse, talented team.
• A culture that values innovation, collaboration, and giving back.
• Career growth and development opportunities.
• Be a part of a company consistently recognized as a best place to work globally.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $117,100 to $161,100.