Retail Sales Trainee

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Job Description:

Summary

This is a training role that is made to prepare the Retail Sales Trainee for the Retail Account Manager role. The role primarily is to support sales initiatives and effectively drive the sales business. The RST will work with management to maintain customer relationships between sales, marketing and operations for all non-contractual customers. The RST must effectively service all customers in a safe, productive and professional manner in compliance with Ryder standards. The Retail Sales Trainee (RST) is a training role. Upon successful participation in the training program, the RST is eligible to interview for open Retail Account Manager (RAM) roles. Upon completion of the program and certification, if no RAM or otherwise qualified role is available AND the RST is meeting performance standards, the employee may remain in the RST role up to 12-months OR until a RAM or another qualified role is available (whichever comes first). Once a RAM or another qualified role is available, the certified RST must interview for that available role. If promotion to the role of Retail Account Manager (or other role) does not happen prior to the expiration of the 12-mos completion period, the RST role will be vacated due to end of assignment unless an exception applies. For exception, based on continued high performance, no open roles and certification completion, a manager may extend the 12-month completion period an additional 6-months. The RST role is an at-will position, meaning that the Company or RST can terminate the employment relationship at any time, for any reason or no reason at all, with or without cause. 

Essential Functions

• Understand and learn the basics of Torque by Ryder, the brand and the products/services.

• Establish and maintain friendly and professional relationships with customers to increase sales and selling.

• Effectively communicate with the RAM, DOS on daily priorities.

• Train and job shadow with RAM, DNA, NCSA team, & Operations team.

• Meet daily KPI focused on the following areas: sales, new accounts, customer retention and marketing calls.

• Support the team with audits, blitz, and marketing calls to effectively drive the sales business.

• Keep an updated and accurate list of prospects and accounts within Salesforce

• Analyze and qualify prospective accounts within Salesforce

• Conduct initial contact and subsequent sales calls to accounts, selling and establishing relationships necessary to produce first time and repeat business

• Implement sales strategies

• Create and maintain customer and prospective relationships

• Travel as necessary to cover territory and fulfill any other responsibilities

• Keep current on the competitive activity in the area

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Good working knowledge of Microsoft Office including Word, Excel and PowerPoint required

• The candidate must have an outgoing sales personality, excellent communication and organizational skills, a strong technical aptitude and demonstrate leadership skills required

• The candidate should show proficiency and confidence in both speech and demeanor required

• Valid driver's license, safe driving record, and ability to drive required

• Ability to relocate required

Qualifications

• Bachelor's degree in business administration or similar field required

• 1 year or more in Customer Service with issue resolution experience preferred

• Noncommercial Driver License CLASS E required

Travel

Yes, 10-20%

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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