Project Manager- Warranty

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Job Description:

Summary

The project manager- warranty will manage multiple projects related to warranty systems and processes designed to improve warranty credit collections. They will collaborate with field operations, OEM manufacturers, and other business partners to achieve the department goals. The project manager-warranty role must also be able to apply data analytics and continuous improvement skills in identifying opportunities to drove department success.

This position will interact with business partners and cross-functional teams to ensure project objectives are achieved on time and within budget. Project Managers are expected to report progress to all stakeholders, identify early warning signs and effectively communicate status and trend of their projects.

Essential Functions

• Manage project plan, track dependencies, address constraints, resolve resource conflicts, assess impacts to plan, obtain estimates to complete forecast use of funds, ensure adherence to SDLC, report progress against plan.
• Develop and execute project communications plan, facilitate team meetings, participate in key meetings that directly or indirectly impact the project, keep project stakeholders informed, prepare for and conduct executive steering committee meetings.
• Gather content from respective project team members to complete interim and final deliverables. Present deliverables required at respective tollgates throughout the project live cycle. Obtain sign-off and approvals to proceed for stakeholders. Maintain project team repository of deliverables, reference materials and documentation. Prepare change requests as agreed to by project team and obtain signatures from project owner and sponsor.
• Prepare weekly status reports, track open issues, update risks (probability, severity and impact) and mitigation plans. Participate in PMO meetings with other Project Managers to identify potential dependencies or constraints.
• Manage project budget, maintain financial plan, track actuals vs. plan, provide monthly forecasts, and report monthly accruals.

Additional Responsibilities

• Monitor and report to IT and process/function owner on the status of multiple concurrent project efforts.
• Provide analytical expertise within an assigned business unit/area in the analysis, design and development of business applications.
• Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts.
• Evaluate application software packages and make recommendations to management.
• Participate with other IT members, customers and stake holders in new product reviews, tests and pilots.
• Collect and analyze business requirements for large, multi-functional projects.
• Lead project teams through feasibility studies, translating requirements into an appropriate design.
• Foster and maintain good relationships with customers and IT colleagues to meet expected customer service levels.
• Perform other duties as assigned.

Skills and Abilities

• Leadership skills that engage multi-discipline work teams to respond to business needs
• Strong project management skills with experience in organizing, planning and executing large-scale projects from vision to implementation involving internal personnel, contractors and vendors
• Must possess excellent human resource management skills
• Strong analytical, problem-solving and conceptual skills
• Ability to work on cross-functional project teams and foster team commitment to tasks
• Must have the ability to manage support teams in a matrix environment, be pro-active with a continuous improvement mind set, motivate and generate results through influence
• Strong oral, interpersonal and written communications skills with an ability to express complex technical concepts in business terms
• Must be capable of providing cross-functional teams briefing as needed
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, responsible, reliable pro-active self-starter requiring minimal supervision, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• Bachelor's Degree or equivalent required
• Seven (7) years or more Information Technology experience with at least 5 years in a project management or supervisory/management role required

DOT Regulated - No

Travel - 10% to 20%

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

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