Resident Services Coordinator

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The position: The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performances a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed.

Responsibilities

• Oversee all aspects of the resident experience
• Offer a professional, yet friendly, atmosphere in the leasing office
• Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction
• Contact and follow up on renewals, new residents, and work orders
• Answer and handle incoming issues from current residents always offering excellent service
• Create a renewal program to optimize leas renewals and decrease resident turnover
• Create ideas for marketing and events and assist in successful execution of these events
• Plan fun activities for residents
• Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager
• Must be available for after hours for resident relations and other activities
• Perform other duties and projects as assigned by manager

Qualifications

Education & Experience:

• High school diploma or equivalent; or one year of related experience
• Knowledge of property operations, marketing principles and practices.
• Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources.
• Skilled with computer hardware and software including, Microsoft Office Suite, Google Suite, and industry specific software
• Ability to communicate effectively verbally and in writing

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions  

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates 
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match 
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.