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Customer Operations Specialist, Money

Robinhood is building products to democratize finance and is assembling a high-performing Money Customer Operations team to ensure reliable, secure backend processes for Money products. The team seeks a detail-oriented Customer Operations Specialist to own operational workflows (card fulfillment, mail, payments, account maintenance), partner with support teams, and drive process improvements to enhance customer experience and scale.

Skills

  • 2+ years in operations, support, or process-driven roles
  • Strong attention to detail and ability to manage multiple workflows simultaneously
  • Comfort with structured processes and operational systems
  • Experience or familiarity with ticketing/workflow tools (Zendesk, Salesforce, etc.)
  • Ability to identify root causes and escalate appropriately
  • High level of data security and accuracy when handling financial information

Responsibilities

  • Own backend operational processes for Money customers, including card fulfillment, mail processing, payment processing, and account maintenance workflows
  • Partner with Customer Support to complete backend actions quickly and accurately for escalated customer issues
  • Identify, document, and escalate operational inefficiencies, product bugs, or process gaps impacting customer experience
  • Maintain high accuracy and security when handling sensitive customer data and financial transactions
  • Work independently to complete assigned tasks and collaborate cross-functionally when escalation or clarification is needed
  • Contribute to process documentation and continuous improvements to enhance operational scalability and reliability

Education

  • High school diploma or equivalent required
  • Bachelor’s degree preferred but not required

Benefits

  • Market-competitive, pay-equity-focused compensation
  • 100% paid health insurance for employees and 90% coverage for dependents
  • Annual lifestyle wallet for wellness and learning
  • Lifetime family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time off including company holidays, PTO, sick time, and parental leave
  • Office amenities (catered meals, stocked kitchens) and geo-specific commuter benefits
  • Bonus opportunities, equity, and additional benefits depending on region/entity
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$46176 / YEARLY (est.)
min
max
$42432K
$49920K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Robinhood is a leading financial services company headquartered in Menlo Park, California. The company was founded in 2013 and currently has 23.9 million funded customers, 13.7 million monthly active users, and $130 billion in assets under custody.

21 jobs
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BADGES
Badge ChangemakerBadge Family FriendlyBadge Flexible CultureBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Dare to be Different
Reward & Recognition
Fast-Paced
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off
Learning & Development
Social Gatherings
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$42,432/yr - $49,920/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 3, 2025
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