Associate, Business Process & Operations

The Associate, Business Process & Operations will play a key supporting role in Renuity’s operational transformation efforts. This role is responsible for documenting business processes, maintaining operational knowledge libraries, tracking project execution milestones, and coordinating key tasks across stakeholders. The ideal candidate is detail-oriented, highly organized, and eager to grow within a dynamic, process-driven environment.

What You'll Do:

• Translate process discovery sessions into clear, standardized documentation (SOPs, workflows, RACI charts)

• Maintain an organized, version-controlled central repository of process assets

• Support quality control of documents to ensure clarity, consistency, and usability

• Assist with visual process mapping using tools like Lucidchart

• Track action items, owners, and deadlines across active operational improvement initiatives

• Schedule working sessions, prepare agendas, and document key outcomes

• Maintain project dashboards, trackers, and status reports for leadership visibility

• Follow up with task owners to drive accountability and maintain project momentum

• Assist in gathering and organizing data for light analysis (e.g., metric snapshots, survey results)

• Support the preparation of internal presentations and communication materials

• Liaise with internal teams (Ops, Call Center, Field, etc.) to collect input as needed

• Participate in the rollout of new or updated processes, helping to ensure adoption readiness

What You'll Bring

• Bachelor’s degree in business administration, communications, or a related field

• 1–3 years of experience in an operations support, project coordination, or process role

• Strong written and visual communication skills

• Familiarity with tools such as Excel, Asana, Lucidchart, and other MS tools.

• Ability to manage multiple tasks and prioritize effectively in a dynamic environment

• Comfortable working cross-functionally and interacting with various teams

• Six Sigma Certification preferred

About Us

Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country, we operate under the Renuity brand and through a network of trusted regional companies—including Mad City Windows & Baths, Pacific Bath, FHIA Remodeling, Statewide Remodeling, MaxHome, Rite Window, and Closet America.

Backed by private equity and fueled by an ambitious growth strategy, Renuity has expanded rapidly through strategic acquisitions. Today, we’re focused on unifying our brands, streamlining operations, and delivering exceptional service to homeowners nationwide. We’ve already helped hundreds of thousands of customers upgrade their homes with quality products and expert installation—at competitive prices.

At Renuity, you’ll join a dynamic, fast-paced, and collaborative team where your work directly contributes to the company’s success. Our people work closely with executive leadership, embrace innovation, and drive real impact. Whether you’re in the field or at HQ, you’ll be part of shaping the future of home improvement—and building a career you can be proud of.

To learn more, visit www.renuityhome.com.

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Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. 

If you have a question regarding your application, please contact [email protected]

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