Direct to Consumer Specialist - job 1 of 4

Watch here to see what it's like to work at Red Wing Shoe Company.

This position is a Hybrid position. Candidates must reside within a reasonable commuting distance of our corporate office in Red Wing, MN.

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing.  We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences.  Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

The targeted hiring range for this full-time position is $37,400 - $48,600 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.

In this role, you will deliver exceptional customer service to our retail partners and consumers.  You will serve as a cornerstone in handling basic customer inquiries and routine issues, ensuring prompt resolution, as well as focus on delivering standard assistance while promptly escalating more complex issues to appropriate levels.  This roll plays a vital part in fostering a positive customer experience through clear communication and adherence to established procedures.   

What you would do on a typical day: 

• Deliver an exceptional "WOW" experience to our consumers through friendly, knowledgeable customer service that consistently exceeds their expectations. 

• Assist customers promptly and effectively with inquiries, concerns, and requests to ensure their satisfaction. 

• Ensure the accurate and efficient management and processing of customer orders to streamline the purchasing experience. 

• Resolve customer complaints and issues efficiently, demonstrating a commitment to resolving issues promptly and effectively. 

• Demonstrate comprehensive product knowledge to provide expert assistance and guidance to customers. 

• Maintain professionalism in all communications to uphold positive interactions and relationships with customers. 

• Engage with customers proactively across various communication channels to provide seamless support. 

• Document and meticulously track all customer interactions within the support system to ensure comprehensive follow-up and resolution. 

• Coordinate routing activities and efficiently escalate complex issues to the level 2 support team for specialized attention and resolution. 

• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent mix of education and experience.
• Prior experience in customer service is required.

What We're Looking For:

• A passion for delivering exceptional customer service.
• Strong communication skills, with the ability to actively listen and connect with others.
• Comfortable using tools like Microsoft Word, Excel, Outlook, Internet and Salesforce.
• Accurate and fast data entry skills (10-key proficiency is a plus!).
• Basic problem-solving skills to tackle routine issues.
• Ability to switch between different software applications smoothly.
• A patient, empathetic approach to handling customer inquiries.
• Flexibility to follow procedures while adapting to different customer needs and situations.

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [email protected] or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)