Technology Specialist

Rea is a growing Top 100 business advisory and consulting firm. Companies of all sizes consider us their trusted advisors, relying on us to help them grow beyond their expectations through a variety of accounting services and professional business counsel including Managed IT Services.

Under Rea Information Services, our team provides Trusted IT Services and Solutions to small and medium-sized organizations that want a safe, secure, and stable technology environment. Our mission is to provide exceptional customer service while using technology to help businesses grow stronger both now and in the future.

Here at Rea we have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and offices throughout Ohio and Florida, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.

The Technology Specialist provides comprehensive technical support to our clients by responding, managing and monitoring services and project tickets. The Technology Specialist will play a crucial role in supporting our external clients by providing technical expertise, troubleshooting, and ensuring the optimal performance of their IT infrastructure. This position requires a basic understanding of various technologies, strong communication skills, and the ability to deliver exceptional customer service.   

Responsibilities

• Respond, manage, monitor level 1 and 2 support requests as assigned as well as project tickets as assigned  

• Monitoring and managing escalation of assigned service and project tickets  

• Triage incoming calls and support tickets submitted by clients  

• Coach, mentor and develop those in the Technology Triage Specialist role  

• Set up and deploy Workstations, Printers, and other Hardware as assigned on client sites  

• Act as “Tech of Day” or work with designated “Tech of Day” to triage and dispatch critical tickets that get generated  

• For a dedicated day of the week, respond and provide 1st level support to critical tickets & escalate if need be  

• Identify alerts in remote management and monitoring systems that require resolution and dispatch to appropriate staff  

• Monitor client server backup jobs, resolve errors as needed  

• Create and maintain client documentation for assigned clients  

• Test recovery of client data and servers  

• Manage client anti-virus solutions to ensure functionality and version health  

• Configure and install new workstations for clients  

• Generate predefined reports and send them to client contacts on a scheduled basis  

• Use RIS (Rea Information Services) systems to monitor client environments and record details of work performed  

• Conduct on-site support tasks at client locations  

• Perform additional duties as assigned  

• Associate’s degree in technology related field or equivalent work experience and industry  

• Prior experience working in an MSP environment preferred  
• COMPTIA A+, COMPTIA Network+, Microsoft fundamentals, CCNA, or relevant introductory I.T certification preferred  

Knowledge, Skills and Abilities

• Embraces our core values of Integrity, Continuous Improvement, Grit, Stewardship Mindset, and Innovation, demonstrating a strong capacity for resilience, ethical conduct, and a proactive approach to both personal growth and company advancement  

• Proficient in customer service and communication, adept at effectively engaging with clients and addressing their needs  

• Solid knowledge of networking components. E.g. Switches, routers, servers and workstations  

• Experience with enterprise backup and antivirus solutions  

• Familiarity with enterprise Lenovo, Microsoft, HP, and Dell workstations and laptops  

• Understanding of Windows 2012 – 2022 server and Windows 7, 8, 10, and 11 workstation operating systems, Microsoft Office Applications  

• Basic computer building and deployment  

• Introductory experience with cloud-based technologies  

• Must type a minimum of 40 Words Per Minute  

Rea & Associates offers a wide variety of benefits to help support our employees' health, wellness and financial goals.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Four (4) weeks PTO
• Twelve (12) paid holidays, of which three (3) are floating holidays

Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea’s Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.