Senior Customer Success Manager

Senior Customer Success Manager
Location: USA, remote but candidates must live in Metro-Atlanta, Georgia; Twin Cities, MN; or New York City Metro area
Salary: $110,000 - 115,500 p.a. full time equivalent, dependent on experience
Basis: full-time, part-time or flexible
Eligibility: You must be eligible to work in the U.S

The role

We are looking to appoint an experienced leader to support K12 schools and teachers to implement the Raspberry Pi Foundation's free educational resources and products across the US. 

Reporting to the Executive Director, the Senior Customer Success Manager will develop and deliver national customer success strategies that support school districts, educators, and professional development (PD) delivery partners from initial engagement through sustained, high quality implementation.   

This role plays a pivotal part in ensuring that early interest translates into meaningful, long-term adoption. You will lead partnership enablement efforts, ensuring both school districts and PD delivery partners have clear pathways, tools, and support to move confidently from engagement to implementation.

A core part of this role is owning the end-to-end customer journey and ensuring the Foundation has the systems, tools, and processes required to support that journey at scale. You will also lead the vendor assessment and data privacy agreement (DPA) process with school districts, providing strategic oversight and coordination while working closely with specialist legal and data privacy colleagues. 

You will manage and coach a team of Customer Success Managers, collaborate closely with Learning, Product, Marketing, and Events teams, and represent the Foundation externally with school districts, partners, and the wider education community.

We are looking for an experienced leader with a deep understanding of the US education system and a proven track record of leading large-scale education programs, driving program adoption, managing teams, and developing strategic partnerships. You do not need to be a computer science expert, but you do need a passion for our mission, empathy for educators, and a willingness to learn.

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team.

Responsibilities

• Develop and implement a national customer success strategy that supports successful adoption and sustained use of Raspberry Pi Foundation programs across the US and Canada. 
• Establish scalable onboarding, implementation, and support models for school districts, schools, and PD delivery partners, ensuring a consistent and high-quality experience.
• Own the end-to-end customer and partner journey, from initial engagement through professional development and long-term implementation.
• Ensure the Foundation has fit-for-purpose systems, tools, and workflows (e.g. CRM, playbooks, tracking mechanisms) to support customer success at scale, and lead improvements where gaps exist.
• Manage the vendor assessment and data privacy agreement (DPA) process for US school districts and delivery partners, providing strategic oversight and coordination with specialist legal and data privacy contractors.
• Manage, coach, and develop a high-performing team of Customer Success Managers, fostering clarity, accountability, and an inclusive team culture.
• Enable Customer Success Managers and partners with clear guidance, tools, and success frameworks that move districts from interest to confident adoption..
• Use data and feedback to guide decision-making, analyzing engagement, usage, and educator insights to improve implementation and inform curriculum and product enhancements.
• Collaborate cross functionally with Learning, Product, Marketing, and Events teams to ensure cohesive messaging, aligned support systems, and impactful resources. 
• Represent the Foundation externally, strengthening relationships with district leaders, partners, and the wider education community.

Experience and personal attributes

We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here.

• 5+ years in customer success, educator support, education partnerships, or edtech implementation, ideally with experience in K-12 schools. 
• Proven experience leading teams or senior individual contributors in complex, multi-stakeholder environments.
• Deep understanding of the US education ecosystem, with experience working directly with schools or districts. Experience of teaching would be an advantage.  
• Track record of driving program adoption or implementation at scale across multiple schools, districts, or regions.
• Experience designing or improving systems, workflows, or tools that support customer or partner journeys.
• A clear, confident communicator and natural relationship-builder, comfortable engaging with teachers, school leaders, and delivery partners.
• Highly organized and proactive, able to manage complex operational or compliance-related processes (e.g. vendor assessments, district approvals). 
• Experience managing budgets, resources, and project timelines, ensuring efficient delivery aligned with organizational goals.
• A strong alignment with the Foundation’s mission and values, particularly around educational equity and access.

About us

The Raspberry Pi Foundation is a global education nonprofit with the mission to enable young people to realize their full potential through the power of computer science and digital technologies. In the US we operate through Raspberry Pi Foundation North America which is a registered 501(c)(3) organization. 

Established in 2008 and first known for our product — the wildly successful Raspberry Pi computer — the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills. 

Through Code Club, we support the world’s largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online curriculum and learning resources. To deepen our understanding of how young people learn about computing and how to create with digital technologies, we conduct academic research, and we use that knowledge to increase the impact of our work and advance the field of computing education.

Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries. 

We are at the forefront of the global movement to help young people learn about computing and digital technologies. You can read more about our mission, values, and goals in our Annual Review 2023 and our Strategy 2022–2025.

Benefits

In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including:

• Paid time off. In addition to public holidays, full-time employees in the US receive 15 days of paid time off, plus 3 additional days of paid time off for the company-wide closure at the end of each year. 
• Retirement Savings Plan (401)(k). We match 100% of employee contributions up to the first 5%.  
• Private Healthcare. We provide private healthcare (including dental and vision) for you and for your dependents through United Healthcare and Guardian.
• Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life.
• Support for parents and carers. We provide generous family leave and flexibility for parents and carers. 
• Group term life insurance & disability insurance. We provide insurance and income protection schemes to provide peace of mind for you and your family. 
• Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees. 

Timetable for applications
Closing date: February 2, 2026
Phone screen: Week of February 9, 2026 
First-round interview: Week of February 16, 2026
Second-round interview: Week of February 23, 2026

Our recruitment process

All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process. 

Here's what you can expect: 

• As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your resume and a short cover letter. 
• Eligible applications will be reviewed by our recruitment team and the hiring manager. 
• A small number of candidates will be invited to a phone call with the hiring manager. The purpose of this call is to check our understanding of your application and to answer any questions you have. 
• We normally have two interviews, at least one of which will take place in-person. Interviews will be with the hiring manager and at least one other colleague. 
• You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions. 
• If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team at [email protected].

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.