eCommerce Optimization & Program Manager
Your Opportunity, Your Team
- We are looking for a Digital Optimization Program Manager to lead and evolve our digital experience programs across Ratings & Reviews, Recommendations, and other Customer Experience Programs. You will be both strategic and analytical—responsible for advancing the roadmap, optimizing current-day performance, and identifying new opportunities to grow personalization and engagement through data and AI.
- You are a forward-thinking digital leader who excels at the intersection of business, technology, and customer experience. You will partner with your team, data analytics, and IT teams to ensure our optimization programs bring measurable impact.
Where You'll Work
- This role is hybrid and will require you to be onsite at Studio Park bi weekly Tuesday, Wednesday, and Thursdays. Job seekers must reside in one of the following states to be considered: PA, DE, or NJ. Relocation assistance is not available for this role.
What You'll Do
- Own and evolve the strategic roadmap for Ratings & Reviews, Recommendations, and Contextual Commerce programs.
- Identify, prioritize, and execute opportunities that enhance engagement, conversion, and customer satisfaction.
- Monitor program performance through analytics, identifying trends, insights, and actionable improvements.
- Develop and execute A/B and multivariate tests to optimize program outcomes.
- Stay ahead of emerging trends in AI, machine learning, and personalization technologies.
What You'll Bring
- Qualifications
- 5+ years of experience in digital program management, eCommerce optimization, or customer experience strategy.
- Proven success managing programs such as Ratings & Reviews platforms, recommendation engines, or conversion optimization tools (e.g., Granify, Constructor, Bazaarvoice, etc.).
- Working knowledge of A/B testing tools, personalization platforms, and digital analytics (e.g., Google Analytics, Adobe Analytics).
#LI-Hybrid
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Average salary estimate
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