Senior PC Support Technician - job 1 of 2

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

We currently have an opening for Senior PC Support Technician based out of Plano, TX.

The Senior PC Support Technician will be responsible for the following:

• Taking on a lead role in providing the technical support, ongoing maintenance, and support of future planning needs for the company’s corporate and field desktop environment.
• Provide lead technical support for the company’s corporate headquarters and field offices, comprising of various platforms including Windows 11, Windows 10,  Active Directory,  Office 365, LANs respective to the day-to-day maintenance, design, installation, performance monitoring, fine-tuning, and data communications.
• Diagnose systems and equipment failures and perform corrective actions to resolve any issues.
• Perform preliminary analysis of major systems problems and escalate the problems in accordance with prescribed procedures.
• Respond to and manage the IT Service Desk ticket queue and provide principal support on incident resolution.
• Assist corporate and field users with technical questions and light training.
• Consult with IT teams and various departments to make sure projects are in line with the company’s IT strategies and plans.
• Collaborate with existing vendors to evaluate the new technologies that come available and make recommendations to management on possible improvements using these technologies.
• Installation and maintenance of system updates for OS, software and hardware.
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.

• Minimum of 6 to 8+ years’ experience in Corporate Desktop Support running Windows 11, Windows 10, Microsoft Office, and general knowledge of Networking.
• General knowledge and exposure to Windows Server Operating Systems and Active Directory, Windows Group Policies, Microsoft Office 365 Administration, Microsoft Office Suite, SharePoint Online, PowerShell scripting and user account management.
• Working knowledge of computer and networking principles, including the skills to utilize those principles and concepts, including the common elements of networking that include SMTP, Client/Server technologies, Scripting, File and Print services, remote VPN Access, DNS, DHCP, TCP/IP, VoIP, Network Access and internet Protocols, Client/Server Technologies, VoIP and Monitoring tools.
• Excellent communication, problem-solving, multitasking skills, and ability to take on responsibility in a lead role capacity.
• Must be Customer Service oriented and show an ability to take ownership of an issue.

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. 
  • Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano. 

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**