Desktop Support Engineer

prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and looking for an IT Desktop Support Technician who are interested in joining a global, enterprise level team who are delivering technical solutions to our internal business partners to drive processes and meet business requirements.

We understand that we need exceptional talent to accomplish our mission - therefore we place great emphasis on the people component of IT, and we strive constantly to attract, develop, and retain the best people. We cultivate an ethos and environment within which our people are focused, nurtured, and continually challenged to develop and improve their competencies in a fun and rewarding culture. 

We are looking to hire a skilled IT Desktop Support Engineer to join an established team, that supports one of our major oil and gas customers. The team provides L1 and L2 IT support for a large number of users local and remote to Rock Springs, WY.

RESPONSIBILITIES:

·       Diagnose and resolve IT incidents. Some examples include:

• o   Printer related issues
• o   Connectivity
• o   Software related issues
• o   Operating system
• o   Screen / monitor configuration

·       Installation of peripheral components

·       AV/VC configuration and problem resolution

·       Installation of software packages and minor remediation

·       Escalation to appropriate party where appropriate

• o   Ownership of issue

·      Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential

·      Creates and maintains a clear and thorough documentation

·      Contributes to team effort by accomplishing related results as needed

·      Adheres to the company’s values – integrity, ownership, urgency, alignment and innovation.

·      Supports company vision and mission

·      Adheres to established work schedule, attendance standards and is punctual to work and meetings.

An effective Desktop Support Specialist must be great at communicating with customers in person and over the phone.  They should also have empathy, patience, and the skill to understand and resolve the customer’s problem.

Customer service is a key component of success. As is critical thinking, and strong problem-solving abilities.  

THE IDEAL CANDIDATE WILL HAVE:  

·       1-5+ years of IT Desktop Support experience  

·       BSc in Computer Science or relevant field

·      Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy

·      In depth understanding of Windows desktop operating systems and utilities.

·      Proficiency in the use and application of the following software:

·      Required: Microsoft Office & O365 (Excel, Word, PowerPoint, and Outlook with emphasis on Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices.

·       Strong communications skills

·       Highly customer focused

·       Highly motivated, self-reliant, problem solver

·       Enthusiastic with a questioning and challenging attitude

·       Strong problem-solving abilities

·       Ability to make rational decisions under pressure

·       Proven ability to work within a team

To all our full time staff members, we provide an exceptional benefits package, including medical, dental, vision, long term disability, short term disability, 401k contribution, paid holidays, and PTO.

EMPLOYMENT DETAILS

Location:                   Rock Springs, WY

Model: Required to be onsite

Start Date:                 November 3, 2025

Engagement:           W2 Salary

Salary:                        $60-70k annually (depending on experience)

Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States. Applicants are also expected to provide references upon request.