Tier 1 Support Technician - On-Prem/Private Cloud

Company Overview:

Procurement Sciences is at the forefront of transforming the multi-billion-dollar government contracting industry with Awarded AI, our cutting-edge platform designed to help businesses excel in government sales. We simplify complex processes, drive revenue growth, and deliver real cost savings through unmatched efficiency. As a leading venture-backed SaaS company founded by seasoned GovCon experts, we are not just participants in the AI revolution; we are shaping it by solving the industry’s toughest challenges. Our “One Team, One Fight” culture values creativity, accountability, and forward-thinking, and we invite driven builders and innovators to help us develop high-performing teams. Ranked among the top 10 percent of fastest-growing SaaS companies and on a clear path to becoming a unicorn, we are seeking top talent to join our early team and play a key role in building the next great AI software company.

Job Description:

First‑line support for enterprise, self‑hosted BYOC customers. Triage incidents, schedule and execute routine updates, perform environment health checks, and coordinate escalations to DevOps and the Enterprise Deployment Program Technical Lead.

Key Responsibilities:

• Operate L1 queue in Jira; own customer comms for incidents and maintenance.

• Execute standard changes via GitOps (syncs, Helm upgrades, config toggles) and validate rollouts.

• Perform cluster and infra checks: node/pod health, events, logs, PVCs, ingress, certs, DNS, autoscaler status, image pulls.

• Patch management: coordinate k8s/OS and container image updates, CVE advisories, certificate rotation.

• Monitor SLOs and alerts from Azure Monitor/Log Analytics, GCP Cloud Operations, Prometheus/Alertmanager; handle paging and escalate per runbook.

• Collect diagnostics for L2/L3: kubectl outputs, logs, metrics, timelines; file high‑quality bug reports.

• Maintain customer environment records, inventories, and change history.

• Propose reliability improvements and documentation fixes.
  

Required Experience:

• 2–4 years in technical support or SRE/NOC; 1+ year with Kubernetes in production.

• kubectl basics, Helm, Git, YAML, Linux.

• Working knowledge of AKS or GKE, cloud networking fundamentals, DNS/TLS, load balancers.

• Experience with a ticketing system and an on‑call platform.

• Clear written incident updates and steady customer communication.
  

Desired Experience:

• GitOps (Argo CD or Flux), Terraform familiarity.

• Azure Government or regulated customer experience.

• Security/compliance awareness (CMMC 2.0 L2, FedRAMP High) and evidence capture.

• SQL basics and log querying (Kusto/Log Analytics, Cloud Logging, Loki, or Elasticsearch).

• Familiarity: GCP Assured Workloads, Microsoft Entra ID, SAML 2.0, OAuth 2.0.
  

Compensation and Benefits:

• Competitive salary with stock options in a rapidly growing, venture-backed company.

• Comprehensive health plan, ensuring you and your loved ones are well taken care of.

• Flexible work arrangements, including full remote work capabilities, to balance your professional and personal life.

• Extensive professional development opportunities, providing a fast track for career advancement.

Notice: Background Check Required

As part of our employment process, a background check is required. The background check may include a review of your credit history, criminal records, and employment verification, among other items. This check is conducted in compliance with the Fair Credit Reporting Act (FCRA). By applying for this position, you acknowledge and consent to this process.

Procurement Sciences is an equal opportunity employer and is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We encourage candidates from all backgrounds to apply.