Social Listening Analyst (Remote)
Description
Be the next …
Premier NX is the expert in providing Customer Experience Solutions, Digital Transformation, Fin Ops, Sales Enablement and Analytics & Insights. We are the next evolution for our clients and your career.
Our CX solutions many prestigious brands in in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Social Listening Analyst, you will contribute to Premier NX’s profitably by managing one of our client’s service levels.
What you’ll do on a typical day:
· Monitor social media mentions of our brands via social listening tool.
· Notify internal stakeholders of negative social media posts.
· Create and distribute social listening dashboards and reports to inform of volume and social media complaints.
· Combine findings from multiple sources into comprehensive reports and presentations to support recommendations.
· Identify consumer patterns, trends and insights from research data and create actionable reports.
· Escalate social media cases according to client’s process.
· And help maintain the social listening tool (such as Talkwalker, Sprout, Sprinklr), filters, brands, topics, and reports, for social listening.
Requirements
What you need to succeed at Premier NX:
- Social media research and reporting experience.
- A highly organized work style with the ability to multitask and prioritize work.
· Being honest and ethical.
· A willingness to take on responsibilities and challenges.
· Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
· Being reliable, responsible, dependable, and fulfilling obligations.
· Persistence in the face of obstacles.
Together, we can offer endless possibilities! What is next for you?
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
Average salary estimate
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Premier seeks to be a seamless extension of our clients’ businesses. We do this by understanding their values and objectives and by providing dedicated resources that serve as a blended workforce. Thus, we take a co-sourcing approach to enhancing ...
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