Buyside Business Analyst

Who you are:

You bring 5+ years of experience, including 3+ years as a Business Analyst, and are ready for your next challenge at a hyper-growth, fast-paced, and industry-disrupting SaaS company You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. Does this sound like you? If so, keep reading and apply today!

• Define the Future: Capture and document current-state workflows, business processes, and systems. Analyze existing operations to identify inefficiencies, bottlenecks, and opportunities for improvement. Translate requirements into well-defined user stories with acceptance criteria that guide solution development.
• Promote Product Vision: Work closely with product management to own the product vision for your area, ensuring alignment with Polly’s overall strategy. Be the domain expert, staying ahead of market trends and continuously refining the vision to keep stakeholders aligned and informed.
• Prioritize & Plan: Evaluate and prioritize product requirements in collaboration with product management. Manage the product backlog to ensure effective sprint planning and timely releases, setting and managing expectations around timelines and any necessary adjustments.
• Facilitate Development: Work closely with cross-functional teams to break down and document requirements, transforming them into developer-ready user stories and acceptance criteria. Collaborate with Product Management, Program Management, and Engineering to ensure timely and quality product delivery.
• Measure Success: Partner with product management to define success metrics for each feature and function before development begins. Continuously monitor and refine these metrics to measure product success post-launch.
• Communicate Effectively: Coordinate with Product Management upcoming release communications, clearly defining expectations for engineering teams.
• Collaborate Across Teams: Collect requirements across different partner teams to ensure solutions are built to work seamlessly with other areas of the product
• Stay Informed: Leverage research and industry insights to deepen your understanding of customer needs and anticipate future trends. Ensure your products stay ahead of the curve.
• Champion Quality: Ensure the quality of releases by coordinating testing, UAT, and obtaining necessary business sign-offs. Collaborate with compliance and other departments as needed, especially when introducing new technologies.

• Proven experience in business process analysis and workflow documentation
• Experience in envisioning, defining, and leading the development of innovative products, with a strong emphasis on user experience and design.
• 3+ years of business analysis experience or equivalent responsibilities.
• Hands-on experience delivering products using Agile methodologies (e.g., SCRUM).
• Strong analytical thinking and problem-solving skills, with the ability to juggle multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to guide customers to identify pain points and inform product decisions.
• Bachelor’s degree in a technical discipline.
• Preferred: Experience in fintech SaaS, particularly related to capital markets, loan products, and pricing.

• High Bar of Talent: Polly consistently performs in the top quartile of start-up companies, and we consider the people of Polly the engine helping us achieve success. Many candidates choose Polly because of the collaborative, smart, and fun people that work here. We strive to hire the best to continue to raise that bar, and <5% of those that enter the interview process are presented with an offer.
• Disruptive Mission: Mortgage capital markets is historically an under-innovated space; Polly is committed to changing that. Our purpose-built platform has reimagined and reinvented the way that our lender customers operate. We are seeking passionate and driven builders who are not interested in accepting the status quo.
• Individual Impact & Growth: Every day, the Polly team doesn’t just work—they contribute to our overarching mission. Individual impact is highly visible and everyone’s voice matters. You will have exposure to every level of leadership, cross-functional teams, and impactful projects, giving you a unique opportunity to build and hone your skills.
• Hybrid Workplace with Innovation at the Core: Here at Polly, we believe in blending flexibility with in-person collaboration. With a hybrid model, our employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco, driving forward-thinking solutions and fostering teamwork.

• Competitive Compensation: Polly offers competitive salaries designed to reward your expertise and direct impact/contributions.
• Comprehensive Health Coverage: Employees enjoy 100% company-paid medical, vision, dental, disability, and life insurance, granting peace of mind. 
• Flexible Vacation, Done Right: Take time off to recharge when you need it with Polly’s flexible, non-accrued vacation policy—because we trust you to balance work and life.
• Hybrid Environment: Polly employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco.

• Recruiting Screen - 30 minute 1:1 with a Polly Talent Team Member
• Initial Team Round - 30 minute 1:1 with Polly Product Team Member
• Assessment - Take Home Assessment + Assessment Presentation
• Post Assessment Rounds [4]- 30 to 45 minute Peer, Cross Functional Team Members, and Executive Rounds

Let's get to know each other.

Polly has pioneered the next generation of mortgage capital markets technology with its cutting-edge, data-driven platform. Its enterprise-grade solutions, including the industry's only cloud-native, commercially scalable product, pricing, and eligibility (PPE) engine and first-of-its-kind Polly/™ AI platform, empower the nation's top banks, credit unions, and mortgage lenders to increase profitability, automate workflows, and revolutionize the loan officer and broker experiences. As a mortgage technology trailblazer, Polly is committed to driving meaningful value and ROI through best-in-class innovation that enables unlimited configurability, flexibility, granularity, and scalability. Polly was founded by a seasoned team of mortgage capital markets and technology experts and is headquartered in San Francisco, California. Recognized as a pioneer in mortgage capital markets, as well as in culture and career development, Polly was named to Forbes' America's Best Startup Employers in 2025. This evaluation was based on three key criteria: Employer Reputation, Employee Satisfaction, and Company Growth.

To learn more, follow Polly on LinkedIn or visit www.polly.io. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruitment scams impersonating the Polly brand or our employees. Our team communicates only through official Polly channels, and we will never ask for sensitive information over text or conduct text-only interviews. If you are ever suspicious or in doubt, reach out to us directly at [email protected]. We care deeply about this network and your experience.