Product Management Director-(US)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

PointClickCare’s focus on Integrated Care underscores the importance of care transitions between health-related care settings for healthcare providers, ACOs, payers, and governmental agencies, and the organizations that support these entities, such as Health Information Exchanges (HIEs).

PCC’s National Care Collaboration Network (NCCN) serves as a platform for surfacing relevant data and insights to drive improved care delivery and coordination through these transitions.

This role will have  oversight of the strategy and delivery of key products and platform services within the NCCN in alignment with corporate strategy and investments in Integrate Care.  

This is an Individual Contributor (IC) role.

• Lead the vision, strategy, and execution for core National Care Collaboration Network (NCCN) products, serving healthcare providers, payers, governmental agencies and HIEs, and certain platform-level services within the NCCN product portfolio
• Lead and support product commercialization and GTM activities, building and managing strategic relationships with key stakeholders across the business.
• Work in lockstep with Engineering and UX management to deliver outcomes in an agile, product operating model. Partner with key stakeholders across the business, including Marketing, State Directors/Market Leaders, Sales, Customer Success, Compliance, and Finance, influencing to drive results and ensure product value propositions are well-understood and represented in the market. Exceptional relationship-building, communication, and influence skills—internally across functions and externally with partners and stakeholders.
• Develop and communicate product strategy, priorities, and roadmaps to all stakeholders, aligning on outcomes and using metrics to monitor our success and adjust along the way
• Lead and support product delivery efforts, including strong internal partnership with engineering, analytics, customer success, implementation, and other operational teams.
• A strong understanding of the healthcare ecosystem. Driven to continuously learn and understand internal and external customer needs and competitive landscape.

• Experience managing products through the entire product lifecycle with solid product fundamentals.
• Demonstrated mastery of outcome-driven product practices; discovery, opportunity assessment, experimentation, agile delivery, and post-launch learnings and iteration.
• High degree of adaptability and experience creating clarity from ambiguity and driving execution.
• Healthcare technology experience.
• Strong listening, communication, collaboration, and presentation skills, particularly with regard to executive audiences.
• Bachelor's degree in Business, Engineering, Public Health, or related field.

• Experience with Federal / State / Local governmental agencies and/or Health Information Exchanges (HIEs) especially on large scale technical projects.
• Experience navigating platform products and matrix organizational structures.
• Experience working with Engineering to migrate platforms to cloud.
• Experience with direct customer / client engagement.
• Experience with technical products.

Tech F/P5

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.