Senior Manager, Patient Services, Patient Affordability Solutions
ROLE SUMMARY
The Patient Services COE, Patient Affordability Solutions Sr Manager is responsible for executing initiatives that ensure life-changing treatments are financially within reach while safeguarding the brand bottom line through gross to net preservation.The Sr. Manager will operationalize patient affordability solutions (i.e., co-pay, vouchers, PA solutions, etc…) as assigned for specific brands or business units, which could include pharmacy and medical benefit solutions.The Sr. Manager will work with the Director, Affordability Solutions and Brand to execute on approved strategy, coordinate program monitoring and vendor management to enabling patients access prescribed treatment while balancing GTN impact, brand performance, organization goals and objectives.
This role will require tactical execution, project management, and execution of approved affordability programs. This will include vendor management, performance monitoring, and competitive benchmarking. In addition, this role has the responsibility of ensuring compliance with all associated Pfizer policies and serves as the affordability subject matter expert.
The Sr. Manager will partner closely with brand teams, USMA Payer Brand Marketers, Patient Services, SPP Strategy, BU Patient Solutions, legal, compliance, privacy, external vendors, Procurement, and Finance.
ROLE RESPONSIBILITIES
Responsibilities will include, but are not limited to, the following:
Support specific initiatives in the development, implementation, and maintenance of Patient Affordability solutions, including:
- Executing and maintaining affordability solutions which may include design, development, execution, and maintenance of program/s
- Affordability solutions vendor engagement and management
- Lead RFP selection process (if required)
- Project management of service enhancements and initiatives
- Recommend budget requirements and manage dedicated brand dollars to affordability solutions
- Monitor key operations metrics and conduct reviews with vendors.
- Integrate, lead or coordinate appropriate access interventions and tools within the HUB or appropriate channel, this could include co-pay offerings, relay health, Cover My Meds, and other such appropriate services
Development/co-development of key tactical elements
- Understand the key drivers of product uptake in the various SOC’s and how affordability solutions can assist
- Execute affordability solutions that help patients access and stay on appropriate therapy
- Development of affordability solutions content, collateral, printing, distribution and field communications
- Review Committee (RC) representation for appropriate materials
Financial and Analytics Assessments
- Work with analytics to understand affordability financial assessments to optimize access and GTN management strategies.
- Work with cross-functional stakeholders to assess the optimal affordability solutions for given brands.
- Review program costs and provide insights into design changes to balance brand performance, expenses, and GTN.
Collaboration with Key Stakeholders
- Coordinate with the Director, Affordability solutions to ensure optimization and synergy across vendors and programs.
- Work closely with Analytics to make changes to affordability models reflecting the competitive environment and business rules.
- Collaborate with HUB and SPP assigned colleagues to integrate programs within those channels.
- Identify opportunities, in collaboration with key stakeholders, to address key affordability and access challenges impacting brands.
- Support appropriate team members in developing affordability promotional materials for patients and providers.
- Partner with relevant legal and compliance colleagues, including P&A legal, BU Compliance, Privacy, and brand legal.
- Ensure execution of auditing and monitoring plans with NACO.
- Implement best practices and standard operating procedures at the Direction of the Director, Affordability Solutions.
- Work with procurement to update vendor SOWs/MSAs for new product additions or new services.
Ensure all operations are consistent with Pfizer Policy and compliance standards
Provide a Patient First mindset to Patient Affordability solutions
BASIC QUALIFICATIONS
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
- Bachelor’s Degree required
- 6+ years of pharmaceutical experience
- Strong project management skills
- A high attention to detail with a customer service orientation
- Experience and/or familiarity with design and implementation of access & affordability support and programs (copay).
- Working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space.
- Experience with financial modeling and gross-to-net (GTN) impact
PREFERRED QUALIFICATIONS
- Experienced working in a cross functional, matrix organization
- Strong vendor management experience. Plus for working with affordability vendors i.e., CoverMyMeds, RelayHealth, Change Healthcare, ConnectiveRx, IQVIA, etc…
- Experience in executing and managing highly complex programs and projects
- Understanding of reimbursement dynamics given multiple sites-of-care
- Strong financial competence and analytical skills
- Experience in marketing, payer marketing, specialty pharmacy, strategic and tactical planning, and business analytics a plus
PHYSICAL/MENTAL REQUIREMENTS
Must be able to travel on airplane and trains to go to Pfizer NYC and/or Collegeville, vendor locations, and various meetings.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
The position will require travel to vendors, conferences, agencies, and other access related venues/meetings. This includes overnight travel.
Other Job Details:
- Last Date to Apply for Job: September 1st, 2025
- Ability to travel based on business needs (~ 15%)
- NOT eligible for Relocation Package
- This position is hybrid and requires working onsite 2 to 3 days per week
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
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