IT System Administrator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

 The IT Systems Administrator is a key part of the Support team that will manage, maintain, and support all aspects of our network. You will ensure critical business systems are healthy and providing technical expertise will be key functions of this role. Being an integral part of our support team, this position will be expected to have a good baseline understanding of networking, hybrid environments, and server management. This position will operate in a hybrid model, 3-4 days in-office, and be available outside of regular hours for escalations and special projects will be required.

This is an hybrid role that will require 2-3 days in our RTP headquarters.

ESSENTIAL FUNCTIONS:

• Build and maintain systems to include servers, networks, applications, etc.
• Patch, Update, and Upgrade infrastructure to ensure compliance and stability
• Utilizing exceptional communication skills, provide end user technical support, education, and training
• Create and maintain documentation relating to all hardware and software configurations, network configurations, and systems
• Work closely with IT Security Administrator and other team members supporting the security framework
• Manage tickets and work within a ticket queue effectively
• Maintain high-availability systems, data integrity, security and disaster recovery configurations
• Serve as an escalation point for IT support technicians and other peers
• Provide high-level system monitoring with an understanding of reliability, availability, and failure management/mitigation needs
• Deploy exceptional follow up processes while supporting remote employees, office locations, and retail stores
• Follow IT change management process
• Work closely with business users and other internal IT staff, as well as external consultants, to complete projects under high levels of responsibility and autonomy
• Research solutions and work through all phases leading up to and throughout implementation to include proof of concept, cost negotiation, communication, documentation, and training

COMPETENCIES:

• Familiar with networking concepts and protocols
• Skilled at troubleshooting and reporting problems
• Experience managing an O365 environment (Hybrid Cloud a plus)
• Working knowledge of virtualization technologies such as VMware
• Familiar with patch management platforms and patching processes
• Ability to work under pressure and adapt quickly to shifting priorities
• Possess excellent verbal and written communication skills
• Highly skilled in installing and configuring new hardware/software/systems
• Comfortable with Powershell and other scripting technologies

DESIRED EDUCATION AND EXPERIENCE:

• 3+ years of experience administrating Qaulys VMDR
• Qualys training/certification a plus: QCS or QCE
• College degree in CIS, Computer Science, a related field, or relevant training and experience
• 5+ years of experience supporting end users, providing technical assistance, and resolving technical issues for Windows servers and workstations
• 1+ years Linux experience preferred
• 5+ years in a server/network/systems support role
• VMware experience preferred
• Experience working with cloud providers preferred
• Follow security best practices when deploying, upgrading, and maintaining IT systems and services
• Experience managing projects
• Experience with IT change request process
• Provide world-class customer service
• Ability to work well independently as well as collaborate as part of a team in a fast-paced, growing company
• Highly skilled working with Active Directory, group policies, and domain replication

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!