IT Manager III - Digital Technical Delivery Manager

Job Title:

IT Manager III - Digital Technical Delivery Manager

Location:

OH - Columbus

What you'll do:

The Digital Solutions Delivery Manager supports digital solutions for Western Alliance Bank by working with delivery teams, business partners, and vendors in a dynamic, fast-paced environment. This role manages personnel and systems within the team, ensuring technical designs align with architectural standards and business goals. Key requirements include technical expertise, leadership experience, team management, overseeing DevOps pipelines, and aligning solution delivery with strategic objectives. The ideal candidate excels at supervising system implementations, managing resources, documenting processes, and collaborating across teams to achieve successful digital outcomes in an ever-evolving organizational landscape.

• Ensure adherence to IT control processes and support compliance and regulatory reviews.
• Develop a deep understanding of technology engineering (networks, systems, vendors) and each team's responsibilities in delivering business solutions.
• Build and maintain KPIs and KRIs to monitor system stability and application performance.
• Develop solutions across multiple IT domains, including APIs/services, portals, web/mobile solutions, and core application services.
• Demonstrate strong communication skills with technical resources, application teams, business units, and executive leadership.
• Possess strong knowledge of the banking industry and experience supporting financial institutions’ digital applications, processes, and technology.
• Demonstrate expertise in SaaS and COTS application implementation and integration.
• Have a fundamental understanding of technical architecture to ensure a resilient processing environment.

What you'll need:

• 7+ years in a bank and/or financial service delivering technical capabilities (in IT or business line) as a service to the organization; leading application management or development, IT change control and change management, business process improvement, IT application management, incident management.
• 7+ years’ experience in management, project management, IT consulting, or related field.
• 7+ years’ experience working on project(s) involving multiple development life cycles (SDLC).
• 4+ years leading people and developing expertise to manage a scaling environment, working to develop opportunities for people from within the organization and growing a team to be a leading contributor to our future success.
• Bachelor's degree in related field required.
• Strong ITIL skills in Change, Incident and Problem Management.
• Foundational knowledge on technical infrastructure and architecture to deliver a resilient processing environment preferably Cloud based solution (Azure is a plus).
• Intermediate knowledge of general Financial Services or Banking is preferred.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience in managing technology teams within a specific functional area while ensuring highest quality delivery of complex products or services.
• Intermediate to advanced experience with the execution KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums. Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation