Chat and Sales Specialist - OnlyFans

Job Title: Chat and Sales Specialist - OnlyFans

Position Type: Full-Time, Remote

Working Hours: Flexible, with overlap during EST business hours

About Pavago

At Pavago, we are hiring for one of our clients. We specialize in connecting top-tier professionals with innovative companies that are redefining industries. This position offers an exciting opportunity to join a high-growth organization where sales psychology, data, and creativity come together to drive measurable results. Our client is seeking a Head of Chatting (Sales) to lead and scale a high-performance team responsible for direct message (DM) sales a key driver of creator revenue and long-term fan engagement.

Responsibilities

Responsibilities

Maximize Creator Revenue

• Own the monetization strategy across fan DMs including PPVs (pay-per-view offers), upsells, rebills, and bundled promotions.
• Analyze audience segments and tailor strategies for different buyer types (e.g., new subscribers, rebills, high spenders).
• Develop and refine persuasive sales scripts using emotional and psychological triggers that drive conversions.

Lead & Scale the Chat Team

• Hire, train, and manage a team of chat sales representatives, ensuring high performance and adherence to brand voice.
• Build standard operating procedures (SOPs), implement performance tracking systems, and enforce clear sales quotas.
• Conduct regular performance reviews, provide coaching, and create incentive programs for top performers.

Optimize Sales Strategy

• Analyze sales data, including ARPPU (average revenue per paying user), CVR (conversion rates), and chat-to-sale ratios.
• Run A/B tests on scripts, message timing, and pricing models to identify the highest-performing strategies.
• Continuously improve chat systems to boost daily revenue and lifetime value (LTV) per customer.

Colobrate Across Teams

• Partner with Marketing and Creator Relations departments to align on audience types, promotions, and messaging cadence.
• Ensure that the sales tone and voice reflect each creator’s personality while maintaining a consistent and effective revenue strategy.

What Makes You a Strong Candidate

• You’re a data-driven sales leader with a proven record of increasing conversion rates and revenue.
• You understand emotional sales psychology and know how to apply it effectively in direct messaging or conversational sales.
• You can create persuasive scripts, test different approaches, and lead your team to consistently hit and exceed goals.
• You thrive in fast-paced environments and are comfortable making data-backed decisions quickly.
• You’re a clear communicator who can balance empathy with urgency in a sales context.
• You take ownership, motivate your team, and are always looking for new ways to optimize performance.

Required Experience & Skills

• Proven leadership experience in sales, growth, or revenue optimization roles (experience in DM-based sales or digital industries is a plus).
• Strong understanding of sales psychology especially emotional triggers, urgency tactics, and persuasion techniques.
• Exceptional analytical skills with the ability to interpret data and act on performance insights.
• Experience building and managing remote, high-performance sales teams.
• Excellent communication, copywriting, and storytelling abilities.
• Comfortable with rapid testing, iteration, and scaling successful systems.
• Tech-savvy with familiarity in CRM tools, dashboards, and sales tracking platforms.
• Ability to thrive in a fast-paced, performance-driven environment.

What Does a Typical Day Look Like?

Each day, the Head of Chatting (Sales) reviews revenue reports to identify which creators, campaigns, and chatters performed best. Based on insights, they adjust scripts, offers, and team targets in real time. They communicate throughout the day with chat sales representatives, reviewing conversations, optimizing tone, and coaching on emotional selling techniques. The day may include running A/B tests on new offers, meeting with marketing leaders to align promotional strategies, and holding performance reviews to recognize top performers or train underperformers. The ultimate focus every day: maximize revenue, optimize performance, and improve conversion across every chat interaction.

Interview Process

Our client’s hiring process is designed to be thorough yet efficient:

1. Application Review: We’ll assess your experience, leadership background, and alignment with the role’s goals.
2. Initial Interview: A discussion with Pavago to learn more about your background, sales approach, and leadership style.
3. Technical Interview: A deeper dive into your experience with sales systems, data-driven decision-making, and team management.
4. Final Interview: A meeting with the client’s executive team to ensure strategic and cultural alignment.

Ready to Apply?

If you are a strategic sales leader who thrives on data, psychology, and performance-driven growth we’d love to hear from you. Apply today to take ownership of a high-impact revenue function and lead a team that drives measurable results daily.

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