Operations Analyst

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. 

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need an Operations Data Analyst who is a skilled professional with a passion for data. Do you possess strong SQL skills and the ability to create scalable data visualization solutions and also extract insights from data? If you are an analytical, entrepreneurial, and driven individual who thrives in a fast-paced environment, this is a position for you! This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

• Collaborate with cross-functional teams to analyze data and trends
• Utilize SQL skills to extract insights from data and create foundational data models
• Create impactful and action-driven data visualization solutions
• Organize and translate operator requests into analytical deliverables
• Present findings and recommendations to leadership
• Implement data-driven solutions

• Strong proficiency in SQL, with the ability to write complex queries and analyze large datasets
• Understanding of forecasting methodologies and experience developing and maintaining forecasting models
• Demonstrated experience in data analysis and interpretation, with a keen eye for detail and accuracy
• Intricate understanding of processes within an operational environment and how they relate to data inputs and outputs
• Experience with data visualization tools, preferably Tableau or similar platforms, to create compelling and actionable reports
• Entrepreneurial mindset with a proactive approach to problem-solving and a strong drive to go above and beyond expectations
• Ability to learn quickly and adapt to evolving business needs and technologies
• Ecommerce and CPG experience preferred, but not required

• Consistently drive improvements in forecasting accuracy and optimization
• Efficiently automate manual processes to enhance efficiency
• Deliver actionable insights through well-designed reports and presentations
• Proactively identify opportunities for process enhancement and innovation
• You give 100% to all tasks and projects 
• You take full ownership of the business and follow through to completion 

• In this role, you will be exposed to a multitude of tangential skillsets including BI Visualization, Data Analysis, Data Engineering, Process Engineering, Software Development, and Product Management. As Pattern grows, so will the need for positions that utilize these skills. Additionally, similar opportunities may exist in the future outside of the Operations umbrella that focus on different areas of our business.

• 30 Days:
• Ability to understand and complete stakeholder requests related to edits and/or improvements to Tableau visualizations
• General familiarity with our team’s previously created Tableau dashboards and how they related to the operation
• General understanding of Warehouse/Inventory Management operations including processes, procedures, stakeholders, and tools.
• 60 Days:
• Ability to understand and complete stakeholder requests related to the net-new creation of Tableau Dashboards/Visualizations
• Ability to perform basic/general Snowflake SQL queries sourced through ad hoc requests
• Establishment of relationships with key operational stakeholders
• 90 Days:
• Ability to see a request/idea through from its inception to the completion of a deliverable; This includes partnering with stakeholders for user stories, process understanding, and validation of the deliverable
• Familiarity with previous tools/data models to the point of being able to proficiently troubleshoot issues
• Ability to create a net-new data model based upon stakeholder feedback/business needs while adhering to our team’s Data Engineering standards

• As an Operations Data Analyst, you will collaborate closely with cross-functional teams, including data analysts, supply chain experts, and business leaders. You'll work together to develop data-driven strategies and solutions that optimize inventory management and contribute to the overall success of the company. You'll report to the Director of Operations Planning, Analytics, & Strategy and have mentoring opportunities with the VP of Operations. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

• Initial phone interview with Pattern’s talent acquisition team
• Video interview with a hiring manager
• Onsite interview with a panel of team members
• Professional reference checks
• Executive review
• Offer

• Discuss professional accomplishments with specific data to quantify examples
• Provide insights on how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Share experience on any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health, Vision, and Dental Insurance

- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred. 

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.