Billing Analyst

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

The Billing Analyst is a critical member of our Finance team, directly impacting our bottom line by ensuring the accurate and timely generation of invoices and the meticulous management of all billing processes. This role is absolutely essential for optimizing cash flow, ensuring proper revenue recognition, and maintaining robust financial data integrity. You'll serve as a key liaison, collaborating closely with our sales, operations, and customer service teams to expertly translate complex contractual agreements into precise billing. Beyond daily operations, you'll be instrumental in identifying and driving process improvements and system enhancements, thriving within our fast-paced, dynamic environment. This position offers the opportunity to play a pivotal role in financial accuracy and operational efficiency as we continue to grow.

Position Location:

New Hartford/Hybrid

Reports To: 

Billing Supervisor

What We’re Looking For:

· Experience in Billing functions within an enterprise business environment.

· Solid understanding of accounting principles, including revenue recognition (e.g., ASC 606).

· Familiarity with relevant accounting software or ERP systems (Dynamic 365 F&O, Sales Force, Versapay-customer portals , Sage, Netsuite).

· Strong verbal and written communication skills, including excellent phone etiquette.

· Strong organizational skills and the ability to maintain accurate records.

· Customer-focused with a positive and professional attitude.

· Strong knowledge of excel skills, critical thinking & analytical problem-solving ability is a must for this role (V-lookups and pivots tables a minimum).

· Eagerness to work in a dynamic, high growth, and fast-paced environment.

· Ability to take full ownership of collection duties.

· Excellent communication and collaboration skills.

· Ability to manage large enterprise volume transactions.

· Time management, prioritization, organizational skills.

· Exceptional attention to detail and a high degree of accuracy in data entry and analysis.

· Strong analytical and problem-solving skills, with the ability to identify discrepancies and propose effective solutions.

· Excellent verbal and written communication skills, capable of explaining complex billing information clearly to both financial and non-financial stakeholders.

· Ability to manage multiple priorities, work independently, and meet tight deadlines in a fast-paced, high-volume environment.

· Customer-focused mindset with a professional and collaborative attitude.

· Willingness to certify and/or complete advanced training.

· Occasional overtime may be required.

Unleash your potential: What you will be doing and owning:

Invoice Generation & Accuracy:

Prepare, review, and process high volumes of invoices (e.g., subscription, project-based, usage-based, one-time) accurately and punctually, ensuring strict adherence to contractual terms, pricing agreements, and company policies.

Verify data from various sources (e.g., sales orders, service reports, usage logs) to ensure billing completeness and correctness.

Manage and execute recurring billing cycles and subscription-based invoicing, ensuring timely generation and delivery.

Billing Reconciliation & Analysis:

Perform regular reconciliations of billing-related accounts, including deferred revenue, unbilled revenue, and accounts receivable, ensuring accuracy for financial reporting.

Investigate and resolve complex billing discrepancies, short payments, and customer inquiries, collaborating with internal teams as needed.

Analyze billing data to identify trends, potential issues, and opportunities for revenue optimization.

Customer & Internal Collaboration:

Serve as a primary point of contact for internal teams (sales, operations, customer service) and external customers regarding billing inquiries, providing clear and timely explanations.

Work closely with sales and legal teams to interpret complex contract language and ensure accurate billing setup in the system.

Assist with customer account setup and maintenance in billing and ERP systems, ensuring all necessary financial information is captured correctly.

Process Improvement & System Support:

Identify opportunities to streamline and improve billing processes, enhance efficiency, and reduce manual effort through automation.

Participate in testing and implementation of system enhancements or new billing software modules.

Assist in documenting billing procedures and internal controls, contributing to a robust control environment.

Month-End & Reporting:

Support month-end and year-end close processes related to billing and revenue, ensuring all data is accurately recorded and reconciled.

Generate various billing reports, including revenue recognition schedules, billing summaries, and ad-hoc analysis for management.

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.