Technical Enablement Specialist - NetSec

*Must work onsite in our Santa Clara, CA or Plano, TX office.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Your Career

As a Technical Enablement Specialist at Palo Alto Networks, you will play a critical role in equipping our technical sales, customer support, and professional services teams with the in-depth product and industry knowledge necessary to excel with our NetSec portfolio. This hands-on role emphasizes direct task execution in building and delivering enablement programs, while simultaneously fostering your skill development to progress into more advanced enablement responsibilities. You will work directly with our NetSec solutions, contributing to the enhanced security operations, analytics, and automation capabilities our customers leverage.

Your Experience

Key Responsibilities & Task Execution:

• Content Development & Curation):

  • Develop and manage practical, hands-on lab environments for NetSec products, ensuring they accurately reflect current features, configurations, deployments, and optimization best practices. This includes creating lab guides and exercises.

  • Build and refine technical training modules and documentation focused on NetSec product features, configuration, deployment, and optimization, using both internal tools and external resources.

  • Contribute directly to the creation of onboarding learning paths for new technical hires, ensuring they can effectively present, demonstrate, and deploy Palo Alto Networks NetSec products from day one.

  • Support the technical review and quality assurance of enablement content from the Technical Content team, ensuring accuracy and relevance.

• Training Delivery & Support:

  • Deliver technical enablement sessions, workshops, and assessments on NetSec products and security operations methodologies (e.g., NGFW, SASE, Security Subscriptions), both remotely and in-person, to diverse technical audiences.

  • Act as a primary technical point of contact for specific product questions from stakeholders and technical team members, providing timely and accurate information.

  • Assist in the configuration, troubleshooting, and optimization of NetSec labs for training and demonstration purposes.

• Collaboration & Information Gathering:

  • Actively collect and synthesize technical product information from Product Engineering, Product Management, and other internal teams to ensure enablement content is up-to-date and comprehensive.

  • Participate in stakeholder interlock meetings with NetSec's technical sales leadership, product management, and customer support and delivery leaders, providing direct input on enablement needs and identifying areas for improvement.

  • Contribute to the communication plan for NetSec technical enablement updates and new releases to relevant stakeholders and technical personas.

• Performance Measurement & Improvement:

  • Gather and analyze data and metrics related to program participation and performance outcomes for NetSec enablement initiatives.

  • Propose and implement targeted course corrections to enablement programs based on performance data, ensuring the desired learning and business results are achieved.

Skill Development & Growth Path:

This role is designed to develop the following skills, crucial for advancing to a Technical Enablement Architect:

• Deepening NetSec Technical Mastery: Continuously enhance your understanding of the NetSec portfolio, including advanced features, integrations, and troubleshooting techniques. This includes staying informed about emerging threats and best security practices.

• Instructional Design & Curriculum Development: Gain practical experience in structuring complex technical information into effective learning modules and curricula, understanding adult learning principles.

• Needs Analysis & Stakeholder Management: Learn to effectively gather requirements from various stakeholders (Sales, Support, Product) to identify critical enablement gaps and translate them into actionable training plans.

• Program Management Fundamentals: Develop skills in planning, organizing, and executing enablement programs, including resource allocation and timeline management.

• Strategic Thinking in Enablement: Begin to understand how individual enablement tasks contribute to broader organizational goals and how to optimize enablement for maximum impact.

Mentorship & Coaching: As you grow, you will have opportunities to mentor junior team members and contribute to their technical development.

The Team

The Worldwide Shared Services team is dedicated to empowering Palo Alto Networks’ go-to-market teams through innovative solutions and strategic guidance to drive superior outcomes. We strive to equip our teams with the expertise and resources needed to make a meaningful and lasting impact with the customers we serve while achieving sales excellence. We are committed to fostering an environment where our team members can thrive, creating a culture of collaboration and knowledge sharing to drive collective growth and success.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.