Student Success Coach

About the Team

At Campus, our Student Success team is here to help students navigate college - and life - with confidence. From Day 1 through graduation, we’re a student’s go-to partner for encouragement, accountability, and steady support.

Our Success Coaches build lasting relationships with students, help them work through academic and personal challenges, and make sure no one feels like they’re doing this alone. We believe every conversation is an opportunity to move a student closer to their goals - and that the best coaches combine warmth, clarity, and relentless follow-through.

About the Role

As a Success Coach, you’ll manage a caseload of students throughout their journey at Campus. You’ll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. You’ll be responsible for proactive outreach, relationship building, and backend documentation, balancing care and clarity while navigating a high-paced, emotionally complex role. This is not a reactive advising job. You’ll need to reach out persistently, pivot in real time, and coach students through moments of self-doubt, struggle, and celebration.

You’re excited about this opportunity because you will…

• Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach

• Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable

• Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress

• Help students break down big goals into actionable next steps

• Track progress using various dashboards

• Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently

• Balance a caseload of 50-75 students, triaging by risk and term

• Collaborate with Admissions and Onboarding teams to clarify handoffs and student context

• Adjust quickly to changing tools, processes, or term-based priorities

We’re Excited About You Because You…

• Are a strong empathic communicator who creates safe, goal-oriented relationships with students through consistent outreach and regular 1:1 video and phone check-ins

• Support academic progress by helping students manage time, stay on track with coursework, and work through academic or personal obstacles with empathy, clarity, and actionable next steps

• Help students problem-solve when they feel stuck and create scaffolding plans, while being firm with expectations and accountability

• Are resilient and persistent with follow-up and outreach to students, especially when they’re non-responsive.

• Can manage a caseload of up to 75 students, while maintaining weekly outreach, regularly scheduled coaching sessions multiple times in a quarter

• Prioritize tasks and outreach based on student risk level, engagement, and term timing, while maintaining clear notes and follow-through

• Adaptable in a fast-paced startup environment where we test different strategies for better student success

Required:

• Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress

• Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity

• Proven ability to manage a high volume of outreach and follow-up

Nice to Have:

• Background in education, psychology, nonprofit, coaching, or advising

• Background in fast-paced or startup environments

What you’ll get:

• A compensation package that includes a base salary $47,000 - $56,000 + equity grant

  • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.

• Medical Insurance + free Dental and Vision Insurance

• 401(k) match

• Fertility benefits via Carrot

• Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)

• Flexible Time Away + paid holidays

• In-office lunches for our Atlanta office

• Social events - happy hours, birthday celebrations, holiday parties, & more!

• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located: Buckhead, ATL

At this time, we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.