Sr. Business Systems Analyst, Worldwide Operations

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

Palo Alto Networks is seeking an enthusiastic and results-driven Sr. Business Systems Analyst to join our Worldwide Operations team. This is a high-impact role focused on solving complex, global business challenges across Supply Chain, Planning, Order Management, and related business systems.

You’ll be instrumental in driving digital transformation, streamlining operations, and introducing innovative solutions, leveraging automation, analytics, and AI technologies to elevate operational excellence.

As a Sr. Business Systems Analyst, you’ll partner closely with business stakeholders and IT teams to identify opportunities for process improvements, define functional requirements, and implement scalable systems solutions. You'll play a key role in shaping operational strategy and delivering value across business units.

In addition to deep domain expertise, we are looking for someone with a strong understanding of AI/ML applications in operations, who can lead proof-of-concept (POC) initiatives and help integrate AI-driven decision-making into core systems and workflows.

Key Responsibilities

Process & Systems Implementation

• Collaborate with global business teams to identify operational gaps and define functional requirements.
• Translate business needs into clear, actionable technical specifications.
• Lead the implementation of new tools and processes; ensure alignment with business goals.
• Drive adoption of new systems, including training, documentation, and stakeholder engagement.
• Develop and re-engineer business processes to increase automation, reduce redundancy, and enhance scalability.

AI & Innovation

• Identify and prioritize opportunities to integrate AI/ML into operational workflows (e.g., demand forecasting, anomaly detection, intelligent procurement).
• Work with data science teams to develop and validate AI models that improve operational performance.
• Design and execute Proofs-of-Concept (POC) for AI-driven solutions in supply chain and order management.
• Leverage automation tools (RPA, workflow orchestration) to drive efficiency.

Cross-Functional Collaboration

• Partner with WW Operations teams (Planning, Fulfillment, Trade, Quality, etc.) to design and implement end-to-end solutions.
• Act as a liaison between business stakeholders and IT to ensure seamless delivery.
• Collaborate with product, data, and engineering teams to ensure solution scalability and integration.

Project & Change Management

• Manage multiple concurrent business enablement initiatives from concept to deployment.
• Facilitate change management strategies including communication plans, training, and adoption metrics.
• Lead user acceptance testing (UAT), define success criteria, and ensure post-launch support.

Strategic Analysis & Continuous Improvement

• Perform business case development, cost-benefit analysis, and impact assessments for proposed solutions.
• Analyze large datasets to identify trends, issues, and opportunities for operational improvement.
• Contribute to the roadmap for business systems architecture and digital transformation.

Your Experience 

• 8–10 years of experience in business systems analysis, operations, or project management.
• Proven track record working with Supply Chain, Trade, Logistics, and Fulfillment functions.
• Deep experience with SAP,  SteelBrick CPQ, and integration to cloud provisioning.
• Strong knowledge of business systems architecture, ERP, and SaaS platforms.
• Experience designing or working with AI/ML-enabled solutions or automation platforms (RPA, process mining, etc.) is highly preferred.
• Skilled in building business process diagrams, user stories, functional documentation, and test plans.
• Bachelor’s degree in a technical or business discipline required; MBA or advanced degree preferred.
• Excellent communication and interpersonal skills with ability to present to senior leadership and work across all organizational levels.
• Strong project management and change leadership capabilities (PMI certification a plus).
• Experience in NPI processes for both hardware and software products.
• Ability to work independently in a fast-paced, agile environment with shifting priorities.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $150,000 - $224,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.